Audio Visual Specialist I

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Programs through TRS

Paid Parental Leave Benefit

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Learn more about these benefits

Job summary

UT Southwestern Medical Center in Dallas seeks an Audio-Visual Support Specialist I with strong customer service to operate, maintain, and troubleshoot AV systems across campus and remote teaching spaces. This 100% on-campus role may require on-call duties and involves supporting patient education technology.

You will set up microphones and videoconferencing, train non-technical users, provide live support for conferences, and ensure presenters have in-room technology ready.

Qualifications

• Education: High School Diploma or GED.
• Experience: 3 years customer-facing work or basic AV troubleshooting.
• Preferred: 1 year working with Video Conferencing (Teams, Zoom).

Responsibilities

• Plans and prepares AV teaching aids and methods; operates and maintains AV equipment.
• Troubleshoots hardware issues and replaces AV equipment as needed.
• Provides conference room support, training, and hardware replacement.
• Supports online conferences via rooms and desktop workstations.
• Performs audiovisual recording of lectures and events.
• On-call support during off-hours and holidays.
• Educates on health education technology and basic tech needs.
• Performs other duties as assigned.

Skills

Customer facing

AV troubleshooting

Video conferencing

Education

High School Diploma or GED

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

UT Southwestern (UTSW) Medical Center is seeking an Audio-Visual Support Specialist I with excellent customer service skills and experience with various audio-visual equipment. This position specializes in operating, maintaining, and troubleshooting audiovisual (AV) systems. Responsible for setting up microphones, videoconferencing systems, and control software; troubleshoot AV equipment; train non-technical users; perform preventative maintenance. In this role, you will be responsible for patient education technology support spanning many patient rooms and event/conference spaces in multiple buildings on the UTSW campus and remote teaching and learning. You will be engaged in providing technical support with video conferences, live streaming, live audiovisual events, and ensure presenters are informed of the in-room technology. You will ensure presentation equipment is ready prior to the start of events/presentations, to include providing support for issues prior and during presentations. This position is 100% on campus and may require on-call support during off-hours and/or holidays.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• EducationHigh School Diploma or GED
• Experience3 years of customer facing work experience or basic Audio-Visual basic troubleshooting experience

Preferred

• Experience1 year working with Video Conferencing Meeting Support (Teams, Zoom).

JOB DUTIES

• Plans and prepares audio-visual teaching aids and methods for use. Operates and maintains AV equipment and ensure high-quality delivery of multimedia content.
• Troubleshooting and replacing hardware systems due to failure of technology, including replacing any equipment associated with AV equipment, televisions, cameras, pillow speakers, and more.
• Conference room support for faculty and staff meetings, including training, troubleshooting, and hardware replacement.
• Online conference support for faculty and staff via conference rooms and desktop workstations.
• Performs audiovisual recording of lectures and special events.
• On-call support during off-hours and/or holidays.
• May educate concerning technology provided for health education, video conferencing, entertainment, and basic technology needs.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Work requires working with internal and external individuals from different disciplines and different levels of training.
• AV signal flow, videoconferencing platform administration, control system configuration, problem-solving, communication.
• Work requires self-motivation with the ability to work effectively in a team environment.
• Work requires strong organizational, technical and communication skills.
• Work requires flexibility and adaptability in a dynamic environment.
• This position requires a wide range of technical and people skills to perform successfully.
• Ability to walk and/or stand for an extended period of time.
• Ability to lift 40 lbs. on occasion.
• Have an understanding of Excel, to run reports.
• Work requires self-motivation with the ability to work effectively in a team environment.
• Work requires strong organizational, technical and communication skills.
• Work requires flexibility and adaptability in dynamic environment.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Lifting
• Standing
• Talking
• Walking

Working Conditions

• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.