Audio-Visual Support Technician

FORTÉ; Janesville (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Plans

Employer Paid Short-Term Disability

Voluntary Life Insurance and Long-Term

ESOP (Employee Stock Ownership Plan)

HSA and FSA

Employee Assistance Program

Tuition Reimbursement

Job summary

FORTÉ is seeking a proactive Audiovisual Support Technician to join our technical support team. You will set up, test, and operate AV equipment for meetings, webinars, and events, while delivering friendly user-focused support and documentation.

You will troubleshoot basic AV issues, assist with preventive maintenance, and help manage inventory and cables in a fast-paced environment.

Qualifications

• Familiarity with basic to advanced AV systems including microphones, speakers, projectors, conferencing systems.
• Basic understanding of signal flow, audio/video connections and transport (analog and digital, HDBaseT, Dante).
• Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.
• Experience with AV control systems such as Crestron, Extron, or AMX is a plus.
• Experience with troubleshooting DSPs is a plus.
• Familiarity with unified conferencing platforms like Zoom, Teams, or Webex.
• Basic understanding of networked AV systems.
• Strong communication skills with the ability to explain technical information to non-technical users.
• Customer service mindset with problem-solving abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.

Responsibilities

• AV Equipment Setup & Operation: set up and test audiovisual equipment including projectors, microphones, speakers, video displays, and conferencing systems.
• Technical Support: provide first-level support for AV issues and troubleshoot connectivity and functionality.
• Event Support: collaborate with event teams to prepare and manage AV setups for meetings and webinars.
• Preventive Maintenance: perform routine checks and maintenance to ensure reliability.
• Cable Management: route, organize, and store cables for tidy setups.
• Documentation: maintain logs of AV setups, troubleshooting steps and issues.
• Customer Service: deliver prompt, helpful service and clear communication to users.
• Inventory Management: monitor AV equipment and notify supervisors when replacements are needed.

Skills

AV systems knowledge

Customer service mindset

Troubleshooting

Communication skills

Event support experience

Tools

Crestron

Extron

AMX

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

What You’ll be Doing:

We are seeking a proactive and detail-oriented Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing basic AV support, troubleshooting, and setup for events, meetings, and daily operations. This role focuses on ensuring that audiovisual equipment functions smoothly and meets the needs of end users.

• AV Equipment Setup & Operation: Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
• Technical Support: Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.
• Event Support: Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
• Preventive Maintenance: Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions.
• Cable Management: Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.
• Documentation: Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.
• Customer Service: Provide exceptional service and support, ensuring prompt communication and issue resolution for users.
• Inventory Management: Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.

What You Bring to Assure Success:

• Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.
• Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.).
• Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.
• Experience with AV control systems such as Crestron, Extron, or AMX is a plus.
• Experience with troubleshooting DSP’s is a plus.
• Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex.
• Basic understanding of networked AV systems.
• Strong communication skills with the ability to explain technical information to non-technical users.
• Customer service mindset with problem-solving abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary.

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

FORTÉ offers the following benefits to our employee owners:

• Medical Insurance: Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

FORTÉ is an equal opportunity employer. Disabled/Veterans.