Audio Visual Production Manager

Convene; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Convene is seeking an Audio Visual Production Manager to oversee AV technology and operations for meetings and events in their flagship NYC location. The role demands expertise in AV systems, strong customer service skills, and the ability to lead a team in a fast-paced hospitality environment. The ideal candidate will have a background in hospitality and demonstrate a commitment to fostering an inclusive workplace culture.

Benefits

Excellent health coverage from day one

Generous paid time off plus a birthday off

401K plan with company matching

Financial support for education

Qualifications

• 4+ years of experience in managing IT and AV equipment.
• Proven leadership experience.
• Familiarity with audio-visual trends.

Responsibilities

• Manage all AV services for events and meetings.
• Lead and train AV Specialists.
• Provide excellent customer service.

Skills

Customer service

Leadership

Technical knowledge of AV systems

Flexibility

Education

Bachelor's degree in a relevant field

Tools

Crestron control systems

Audio mixers

Video projectors

Job description

Join to apply for the Audio Visual Production Manager role at Convene

3 days ago Be among the first 25 applicants

Join to apply for the Audio Visual Production Manager role at Convene

Get AI-powered advice on this job and more exclusive features.

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces, is seeking an Audio Visual Production Manager (Technology Manager) for our premiere Manhattan location at 75 Rockefeller Plaza. We are looking for a candidate who exemplifies a passion for Hospitality, Events, and AV Technology, along with being a proponent of cultivating a positive and inclusive employee culture.

What You’ll Do

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.

Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.

The Technology Manager Is Responsible For Operations Management

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems
• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
• Attend planning and pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics
• Assist in any areas of daily operation
  
  

Responsible For Training & Development

• Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
• Participate in collaborative project efforts with both the technology team and other departments
• Participate in employee appraisals
• Mentor AV Specialists to provide a consistent level of customer service
• Interview and hire prospective candidates for all positions in the department
• Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review and stay current on all departmental SOPs on a quarterly basis
  
  

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.

• Review P&L/General Ledger reports for department/location, ensuring accuracy
• Approve and submit vendor invoices to Accounts Payable in a timely fashion
• Participate in the annual budgeting process for team member’s location
• Maintain and uphold Convene’s cultural standards
• Perform other duties as requested by management
  
  

What We Look For

• 4+ years of experience in managing IT and AV equipment, as well as computer software systems
• Proven experience in leadership roles, including leading team members
• Customer service or hospitality experience preferred
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
• Understanding of Crestron control and hardware endpoints
• Basic knowledge of data networking principles, architecture, and applications
• Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
• Ability to lead and manage team members effectively, collaborating with internal and external clients
• Familiarity with CRM applications
  
  

Physical Requirements

• Flexible, long, and weekend hours sometimes required
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time
• Ability to climb and work on a ladder for lengthy periods of time
  
  

Equipment & Technical Qualifications

• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
• Control: Familiarity with Crestron control systems and associated hardware
  
  

Compensation

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary

Salary Min: $75,000 Salary Max: $85,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/.

We’re Here For You

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody
  
  

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption
  
  

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications
  
  

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
  
  

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Hospitality, Leasing Non-residential Real Estate, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Convene by 2x

Get notified about new Production Manager jobs in New York, NY.

New York, NY $65,000.00-$70,000.00 1 week ago

New York, NY $90,000.00-$125,000.00 1 week ago

New York City Metropolitan Area $75,000.00-$85,000.00 1 week ago

New York, NY $75,000.00-$85,000.00 2 weeks ago

New York, NY $80,000.00-$90,000.00 2 days ago

New York City Metropolitan Area 1 week ago

New York City Metropolitan Area $90,000.00-$120,000.00 2 weeks ago

New York, NY $67,900.00-$100,000.00 1 week ago

Production Manager | Donna Karan, BCBG Knits

New York City Metropolitan Area $75,000.00-$80,000.00 1 week ago

New York City Metropolitan Area $80,000.00-$120,000.00 1 week ago

New York, NY $100,000.00-$120,000.00 4 weeks ago

New York, NY $90,000.00-$100,000.00 2 weeks ago

Clark, NJ $91,404.00-$154,009.00 1 week ago

Fairfield, NJ $70,000.00-$90,000.00 6 hours ago

Production Manager, Development Communications

New York, NY $80,000.00-$85,000.00 6 months ago

New York City Metropolitan Area 3 days ago

Medical Device, Production/Manufacturing Manager

Garwood, NJ $50,000.00-$60,000.00 3 days ago

GUCCI Operations Manager - Macy's New York

New York, NY $75,000.00-$85,000.00 4 days ago

Assistant Manager of Creative Production

New York, NY $58,500.00-$62,000.00 3 weeks ago

New York City Metropolitan Area 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.