Audio Visual Operations and Support Manager

aero; El Segundo (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

aero in the United States is seeking an experienced leader to manage the Audio-Visual Operations and Support team. You will guide AV platforms across conference rooms and collaboration spaces, partnering with Facilities, Information Security, and Customer Experience to deliver enterprise AV capabilities that drive business success.

The role requires hands-on leadership, with a track record of building complex AV systems, aligning technical decisions with business goals, and delivering effective

Qualifications

• Bachelor's degree in computer science, electrical engineering, or equivalent.
• 3+ years of AV management or team leadership experience.
• 5+ years in AV/engineering roles with enterprise AV focus.
• Strong knowledge of AV control systems (Crestron, Extron, Cisco tools).
• Experience with AV security practices and technologies.

Responsibilities

• Manage the delivery of all audio-visual capabilities that enhance and support the business.
• Plan and execute AV infrastructure upgrades and integrations.
• Oversee large corporate conferencing events.
• Manage vendor relationships with AV hardware/software vendors.
• Develop proactive strategies to minimize end-user impact at the enterprise level.

Skills

Leadership

Project management

Problem solving

Root cause analysis

Cross-functional collaboration

Security clearance readiness

Education

Bachelor's degree in CS/EE or related field

Tools

Crestron

Extron

Cisco collaboration tools

AV-over-IP

Teams/Zoom Rooms

Job description

Job Summary

We are looking for an experienced and passionate leader to join our team and manage the Audio-Visual Operations and Support team. In this role, you will lead our AV operations and support team in maintaining our audio-visual platforms, including conference rooms, collaboration spaces, and enterprise AV systems. You will collaborate with cross-functional teams including Facilities, Information Security, and Customer Experience teams and serve as the focal point for delivering audio-visual capabilities that enhance and support the business. The ideal candidate is an experienced leader with hands-on technical experience, and a proven track record of developing complex technical systems. We are looking for someone who is motivated to lead, organized, and driven to deliver the best audio-visual solutions for our employees.

The selected candidate will be required to work full-time, on-site at our facility in El Segundo, CA or Chantilly, VA.

What You'll Be Doing

• Manage the delivery of all audio-visual capabilities that enhance and support the business
• Plan and execute AV infrastructure upgrades, supporting the AV engineering team, including system upgrades, technology refreshes, software updates, and integration enhancements
• Oversee the planning and execution of large corporate conferencing events
• Manage vendor relationships with AV hardware and software vendors
• Develop proactive strategies related to AV deployments that minimize end-user impact at an enterprise level
• Implement and enforce AV security policies and best practices
• Align key technical decisions with business objectives while remaining hands-on with delivering technical outcomes
• Provide direct technical guidance and support to the team and other departments
• Partner with other EIS functions, working closely with Facilities, Information Security, and Customer Experience Departments
• Establish and enhance team processes identifying inefficiencies, risks, and ways to improve overall delivery
• Mentor, guide and support audio-visual and media services team members toward a positive and collaborative environment
• Participate in engineering architectural strategy, including technology standardization and modernization
• Act as an ambassador and change agent to build a culture of continuous improvement
• Ensure audio-visual equipment and software operate in alignment with organizational needs and standards

What you Need to be Successful

• Minimum Requirement for Audiovisual Operations and Support Manager:
• Bachelor's degree in computer science, electrical engineering, or equivalent experience in a relevant field
• 3+ years of AV management or team leadership experience
• 5+ years in AV or engineering roles with a focus on enterprise audio-visual systems
• Strong knowledge of AV control systems (e.g., Crestron, Extron, Cisco collaboration tools)
• Experience with AV security practices and technologies
• Excellent project management skills
• Strong analytical and problem-solving skills
• Experience performing root cause analysis
• Hands-on experience in building enterprise level AV infrastructure and systems
• Proven experience coaching, providing direction, and motivating team members
• The ability to obtain and maintain a Secret level clearance, which is issued by the U.S. government.
• U.S. citizenship is required to obtain a security clearance.

How You Can Stand Out

• It would be impressive if you have one or more of these:
• Master's degree in computer science, electrical engineering, or equivalent experience in a relevant field
• The ability to obtain and maintain a Top Secret/SCI level clearance, which is issued by the U.S. government.
• U.S. citizenship is required to obtain a security clearance
• Experience developing and managing AV strategies, technical and product roadmaps, and leading teams to deliver new capabilities
• Experience with video conferencing platforms and unified communications systems
• Firm understanding of network architecture and AV-over-IP technologies to maintain system standards
• Experience ensuring that service levels meet and/or exceed established standards
• Demonstrated ability to influence and gain commitment at all levels of the organization
• Experience in the development of operational procedures, processes, and automation scripts
• Experience with integrating AV systems with business processes to optimize collaboration and productivity
• Experience with Microsoft Teams Rooms, Zoom Rooms, and DSP pr