Audio Video Field Service Engineer

Daktronics; Cleveland (OH); Remote; USD 50,000 - 70,000; Full time

Job summary

Daktronics is seeking an Audio Video Field Service Engineer to provide on-site and remote support for our digital display technology. This role involves installation, troubleshooting, and customer service, requiring strong technical skills and effective communication. Candidates should have a degree in a relevant field and be prepared for a dynamic work environment that includes travel and varied conditions.

Benefits

Flexible work schedule

Competitive compensation

Growth opportunities

Supportive team environment

Qualifications

• Minimum of an associate degree plus relevant experience.
• Strong computer skills: Internet navigation, word processing, spreadsheets.
• Fluent in English, written and verbal.

Responsibilities

• Providing service, installation, or support during events.
• Troubleshooting and solving hardware and software technical issues.
• Providing technical over-the-phone support to customers.

Skills

Communication

Technical Learning Ability

Teamwork

Problem Solving

Education

Associate Degree in Electronics Engineering Technology or similar

Bachelor’s Degree Preferred

Tools

Computer Skills

Job description

Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

What will the work look like for me?

• Your schedulewill vary and willinclude some nights and weekends depending on business needs.
• Most of your work will be Monday -Friday during normal business hours.
• Westrive for work/life balance. This positionrequires working 10+ weekends a year tosupport events.
• Some last-minutescheduling happens to meet ourcustomers’needswhenan unexpected repair oreventhappens.

Onsite Support consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Perform other duties as assigned or needed to support the efforts of Daktronics.

Remote Support consists of supporting Daktronics equipment and end customers. This work will primarily focus on:

• Providing technical over-the-phone support to internal and external customers.
• Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with “how-to” assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Where is this opportunity located?

• Your office will be at your home, located within 30 miles of Cleveland, Ohio.
• You will travel to customer sites in your Daktronics vehicle within your regional area. You may also travel nationwide or internationally depending on business need.
• Onsite work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.
• You are paid for all your working time, including travel time to and from site.
• When you aren’t working on a customer site, you will work from your home office to remotely support our customers.

What are the perks?

• Exciting Venues – Your work makes game day memorable!
• Some of our customers include: Acrisure Stadium, University of Pittsburgh, Duquesne University, California University of PA, Indiana University of PA, Slippery Rock University, Akron Rubber Ducks, Akron University, Kent State, Cleveland Guardians and Cleveland Browns.
• Technological Innovation – Leveraging strengths in product innovation, manufacturing, and service. No two days are alike, you will experience variety and depth in your work.
• Growth Mindset – Daktronics embraces challenges, uses feedback to learn from our mistakes, and focuses on future success.
• Respect – We respect each other and those we work with while welcoming different viewpoints and suggestions. We work as a team towards mutual prosperity.

Qualifications

To be considered for Audio Video Field Service Engineer, we require the following:

• Minimum of an associate degree plus relevant experience. Bachelor’s degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar program. Will consider non-technical bachelor’s degree if applicant also has previous experience demonstrating technical learning ability.
• Must be able to:
  • Communicate effectively in a variety of settings.
  • Positively and professionally able to work in stressful situations.
  • Show personal commitment to continuously improve.
  • Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Work effectively as a team member assisting when and where needed.
• Comfortable working from a home office location.
• Must be able to get a passport.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• Ability to travel by air and ground. Valid driver's license. Motor vehicle records will be checked.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Ready to make an impact? Apply now and start your journey with Daktronics.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.