PCS Field Service Engineer 2 (DFW - North TX)

GE HealthCare; Town of Texas (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading global medical technology company seeks a Field Engineer to perform preventative maintenance and support equipment installation in the DFW - North TX area. The role emphasizes customer satisfaction and requires technical skills in troubleshooting and service repair. Candidates should possess relevant engineering degrees or equivalent experience, with strong communication skills to enhance customer relationships.

Benefits

Relocation Assistance

Professional Development Opportunities

Competitive Compensation

Qualifications

• Degree in relevant engineering field or equivalent experience required.
• Experience with web applications and Microsoft products preferred.
• Ability to comply with background checks and customer access policies.

Responsibilities

• Perform preventative maintenance and assist with equipment installation.
• Communicate effectively with customers and teammates.
• Maintain service logs and manage administrative tasks.

Skills

Communication

Troubleshooting

Customer Service

Education

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering

High School Diploma/GED with 4+ years of experience

Tools

Microsoft Suite

Job description

Job Description Summary

The Field Engineer performs on-time and accurate Preventative Maintenance in one or more modalities of equipment. The FE is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

The position will support the DFW - North TX area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

1. Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
2. Assist more experienced field engineers with equipment installation.
3. Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
4. Effectively communicate and partner with teammates and colleagues.
5. Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
6. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
7. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
8. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
9. Serve as a member of the account community for key accounts.
10. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
11. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
12. Keep up to date with competitor information and market trends.
13. Answer service calls independently without assistance within one year of employment.

Qualifications:

1. Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
2. Experience with Web applications as well as Microsoft suite of products.
3. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

1. Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
2. Must have and maintain a valid Driver's License.
3. Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:

1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
2. Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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#Remote

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes