Audio Specialist- Freelance AI Trainer Project

Agency; United States; Remote; USD 15,000 - 42,000; Full time

Job summary

Agency is conducting a project to assess and benchmark advanced agentic audio models for customer support scenarios. You will create role-play evaluation sessions across travel, financial services, telecom, and tech support domains.

You will help develop diverse evaluation datasets, measure model performance with qualitative and quantitative metrics, and ensure outputs reflect clear, efficient, natural conversations for real customers.

Qualifications

• Basic programming literacy including understanding JSON structures.
• Familiarity with functions and methods to reason about structured data.
• Technical communication clarity when handling support-style problem solving.

Responsibilities

• Create and execute role-play evaluation scenarios across multiple domains (flight bookings, travel, financial services, telecommunications, technical support).
• Contribute to development of diverse datasets and evaluate model performance using qualitative and quantitative metrics.

Skills

JSON structures

Structured data reasoning

Verbal communication

English proficiency

Tools

Audio recording software

Job description

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.

Responsibilities

Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including: Flight bookings and travel support Financial services Telecommunications and technical support Contribute to the development of diverse and representative datasets used to assess conversational audio agents. Evaluate model performance across a standardized set of qualitative and quantitative metrics. Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to: Task completion accuracy and efficiency Conversational naturalness (tone, flow, and coherence) Audio comprehension and response quality Instruction adherence and contextual understanding

Basic computer programming literacy, including:

Understanding of JSON structures Familiarity with functions and methods Ability to reason about structured data and simple logic

Technical communication clarity when handling support-style problem-solving

Technical & Equipment Requirements Strong verbal communication skills in a simulated customer support context English proficiency including fluency across all language skills: reading, listening, writing, and speaking. Access to a high-quality microphone to ensure clean, reliable audio input during evaluations Comfort working with structured prompts, evaluation rubrics, and technical guidelines Device capable of running audio recording software and opening large technical documentation

We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply. Employment type: ContractWorkplace type: RemoteSeniority level: Mid‑Senior Level