Auction & Office Operations Supervisor

John Moran Auctioneers; Monrovia (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

John Moran Auctioneers in Monrovia, CA seeks an Office Supervisor to oversee the Customer Service team, ensuring timely responses to calls and emails, and proper vetting of clients before registration. You will manage bids, payments, and filing, while supporting HR onboarding and internal communication.

The role requires 3+ years of admin/office management experience, strong leadership, and solid Excel/Word/Outlook skills.

Qualifications

• Associate or bachelor’s degree in Business, Management, or related field preferred.
• 3+ years of administrative or office management experience in a fast-paced, client-focused environment.
• Strong communication, interpersonal, negotiation, and diplomatic skills.
• Proven supervisory and leadership experience managing teams.
• Exceptional organization, attention to detail, and problem-solving abilities.
• Ability to prioritize, delegate appropriately, and work under pressure with diverse personalities.
• Capable of working both independently and collaboratively to see projects through completion.
• Sound judgment with the ability to recognize when issues need escalation.
• Proficient in Microsoft Excel, Word, and Outlook; able to learn new software as needed.
• Prior auction house, museum, or gallery experience and a second language are pluses.

Responsibilities

• Oversee and support the customer service team, ensuring clients are treated with care and respect per policies.
• Handle escalated issues and inform the executive team as needed.
• Update client accounts and manage address changes, interests, and relationships.
• Oversee accounts receivable and ensure accurate daybooks and proper release of property after payments.
• Collaborate with the finance team to maintain records and generate reports.
• Assist in basic financial and administrative tasks, including expense tracking.
• Ensure W-9 collection and 1099 processing at year-end when appropriate.
• Manage incoming calls and emails, directing to the right people.

Skills

Communication

Interpersonal skills

Negotiation

Leadership

Organization

Attention to detail

Problem solving

Delegation

Time management

Education

Associate or Bachelor’s degree in Business/Management

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

John Moran Auctioneers in Monrovia, CA seeks an Office Supervisor to oversee the Customer Service team, ensuring timely responses to calls and emails, and proper vetting of clients before registration. You will manage bids, payments, and filing, while supporting HR onboarding and internal communication.

The role requires 3+ years of admin/office management experience, strong leadership, and solid Excel/Word/Outlook skills.