Office Receptionist

Hansen Auction Group; Downing (WI); On-site; USD 19,000 - 26,000; Full time

Job summary

Hansen Auction Group seeks an Office Receptionist to welcome guests and manage front-desk duties for auctions in Wisconsin. You will answer calls, process payments, prepare invoices, and support inventory and marketing tasks with attention to detail.

Candidate should have basic office experience, strong customer service skills, and be comfortable using AI-assisted tools to improve efficiency. This is an on-site role at auctions sites in Wisconsin.

Qualifications

• High school diploma or equivalent required.
• Some office experience preferred.

Responsibilities

• Greet visitors, determine purpose of visit, and direct or escort to destinations.
• Operate telephone to answer, screen, or forward calls.
• Use email and messaging systems to communicate with customers and employees.
• Accept payments via cash, check, or credit card.
• Keep reception area tidy and stocked with supplies and advertising materials.
• Monitor inventory and request replenishment of items.
• Provide administrative support such as proofreading, data transcription, and handling invoices/pay records.
• Sort and distribute mail and deliveries.
• Assist in inventory transfers between locations.
• Review and categorize photos for upcoming auctions.
• Utilize AI-assisted tools to streamline admin, scheduling, and customer workflows.
• Travel to off-site auctions as needed.
• Other duties as required.

Skills

Cash handling

Critical thinking

Active listening

Customer service

Time management

AI-assisted tools

Education

High school diploma or equivalent

Tools

AI-assisted tools

Job description

The Office Receptionist is the first point of contact for our guests, whether by phone, email, or in person. You are responsible for creating a positive and welcoming environment and tending to the needs of our buyers and sellers when picking up or dropping off items for auction.

QUALIFICATIONS

• High school diploma or equivalent
• Some office experience preferred

PRIMARY DUTIES

• Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations
• Operate the telephone to answer, screen, or forward calls
• Utilize electronic mail and messaging systems to communicate with customers and other employees
• Accept payment from customers via cash, check, or credit card
• Keep the reception area tidy and stocked with necessary supplies and advertising materials
• Monitor inventory of all office supplies and request ordering for items that need replenishing
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and working with pay records, invoices, and other documents
• Sort and distribute mail and deliveries
• Assist in the coordination of inventory transfers between locations
• Review and categorize photos for upcoming auctions
• Leverage modern technology and AI-assisted tools to streamline administrative tasks, communication, and customer service workflows
• Travel to off-site auctions as needed
• Other duties as required and assigned

SKILLS

• Cash handling
• Critical thinking
• Active listening
• Customer service
• Time management
• Proficient with modern technology and AI-assisted tools to support administrative, scheduling, and customer service workflows

PHYSICAL ENVIRONMENT

• Sit at a desk for the majority of the day
• Occasional standing, walking, crouching, and climbing
• Occasional lifting of items weighing up to 25 pounds
• May involve periodic outdoor responsibilities and exposure to varying weather and environmental conditions
• May work near moving mechanical parts and explosives