Attractions & Guest Experience Specialist

Mall-of-America; BLOOMINGTON (MN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Team member discounts

Free Nickelodeon Universe ride passes

Teladoc

Tuition reimbursement

Free Metro Pass/Universal Pass

Health benefits

401(k) match

Paid parental leave

Paid vacation

Job summary

Mall of America in Bloomington, MN, seeks friendly guest services associates to assist visitors at Crayola Experience and the MOA attractions. You will help guests with tickets, products, and information while maintaining a welcoming environment.

The role requires 16+ years old, strong communication, and the ability to work well in teams or independently. Training provided for attractions and safety protocols; several benefits apply.

Qualifications

• Must be at least 16 years of age.
• Strong listening and verbal and written communication skills.
• Able to work independently or on a team.
• Prior experience in a museum, educational setting, guest service center or family attraction preferred.
• Basic knowledge of computers preferred.

Responsibilities

• Provide outstanding guest service in line with Crayola and Mall of America missions and standards.
• Engage with guests to determine needs and offer assistance accordingly.
• Support Crayola brand’s educational mission to use arts for development of children.
• Facilitate art projects and activities with guests.
• Prepare materials, maintain stock, monitor activities, and tidy work stations.
• Monitor areas and adjust activities for guest volume.
• Assist in workshops, parties, events, and outreach activities.
• Answer questions about Crayola Experience, Mall of America, and local area.
• Explain and enforce ticket policies for Crayola Experience and other attractions.
• Operate special attractions as trained to ensure safety and enjoyment.
• Follow loss prevention procedures for products and currency.
• Cross-train to other MOA and Crayola departments as needed.
• Work a flexible schedule including weekends, holidays, evenings, and high-volume days.

Skills

Guest service experience

Communication skills

Independent or team work

Basic computer knowledge

Job description

Mall of America in Bloomington, MN, seeks friendly guest services associates to assist visitors at Crayola Experience and the MOA attractions. You will help guests with tickets, products, and information while maintaining a welcoming environment.

The role requires 16+ years old, strong communication, and the ability to work well in teams or independently. Training provided for attractions and safety protocols; several benefits apply.