Attendant Room Holiday Inn

InterContinental Hotels Group; Cleveland (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

InterContinental Hotels Group in Ohio is seeking a Room Attendant to keep rooms and suites fresh and welcoming after busy days. You will ensure high cleanliness standards and make guests feel at home.

You will be on your feet most of the day, lift up to 50 pounds, assist guests with supplies, report repairs, and work as part of a team with other departments to deliver excellent service.

Qualifications

• Requires physical stamina and ability to be on your feet most of the day.
• Ability to lift up to 50 pounds / 23 kilograms and handle light to moderate physical tasks.
• Basic reading, writing and math skills for daily tasks.
• Willingness to work nights, weekends and holidays as needed.

Responsibilities

• Clean and prepare rooms and suites to high standards of cleanliness and presentation.
• Assist guests with requests and provide directions or items as needed.
• Maintain clear communication with supervisors about room service progress and repairs.
• Follow safety procedures and wear required protective equipment.
• Log lost and found items and reunite with owners when possible.
• Work as part of a housekeeping team and coordinate with other hotel departments.

Skills

Physical fitness

Lifting heavy items

Literacy skills

Flexible shifts

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.