Attendant Room

InterContinental Hotels Group; Boston (MA); On-site; USD 19,000 - 26,000; Full time

Job summary

InterContinental Hotels Group is seeking a Room Attendant to ensure guestrooms are clean, fresh and welcoming for guests. The role involves physical work, maintaining supplies, and assisting guests with requests as needed.

Shifts may include nights, weekends, and holidays. Training will cover safety procedures, cleanliness standards, and collaboration with other hotel departments to deliver exceptional guest experiences.

Qualifications

• Fitness to perform a physically demanding housekeeping role.
• Ability to lift up to 50 pounds and push/pull heavy objects.
• Ability to bend and kneel to complete tasks.
• Basic reading, writing and math skills.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Clean and prepare rooms and suites to high standards.
• Assist guests with basic needs and directions.
• Report maintenance issues to supervisor promptly.
• Follow safety procedures and wear required PPE.
• Manage supplies and minimise waste; log lost and found items.
• Coordinate with other departments to ensure guest satisfaction.
• May assist with deep cleaning and turndown duties.
• Perform additional duties as required.

Skills

Physical fitness

Lifting up to 50 lbs

Bending & kneeling

Literacy & numeracy

Flexible shifts

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.