Attendant - Plum Lounge

Hard Rock Hotel Cancun; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel Cancun is seeking an Attendant – Plum Lounge to support servers by cleaning tables and keeping side stations stocked. You will assist kitchen expediting the dining flow and maintain high standards of cleanliness and guest service in a fast-paced restaurant environment.

The role requires minimum six months related experience, ability to work nights, weekends and holidays, and clear English communication with guests. Adaptability and teamwork are essential in this busy setting.

Qualifications

• Minimum six months of related experience.
• Able to work a varied schedule including nights, weekends and holidays.
• Must communicate effectively with guests in English.
• Be flexible and adaptable to change.

Responsibilities

• Assist servers and bus person with cleaning and resetting tables.
• Maintain clean, stocked side stations and dining areas.
• Describe menu items accurately using proper terminology.
• Answer questions about menu, specials, beverages and wine.
• Set up and replenish side station with china, glassware, silverware, ice, and garnishes.
• Ensure compliance with health, safety and labor regulations and notify management of issues.
• Complete other duties as requested by management.

Skills

Customer service

English communication

Teamwork

Flexibility

Attention to detail

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

It is the primary responsibility of the Attendant – Plum Lounge to assist the servers by cleaning tables and keeping side stations clean and well stocked as well as assisting the kitchen with expediting the service process in order to maintain the flow of service throughout the dining room.

Essential Duties and Responsibilities

• Assist the food servers and bus person with cleaning and resetting the tables
• Perform all side work duties assigned and maintain the cleanliness of the restaurant within health code standards.
• Describe menu items accurately always using proper verbiage
• Answer any menu questions including specials, beverage menu and wine menu
• Set-up / Replenish side station with polished china, glassware and silverware throughout the shift
• Set-up / Replenish side station with ice, dry goods, paper products, juices, cut fruits, and garnishes throughout the shift
• Maintain cleanliness of work areas throughout the shift
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests
• Notify management of maintenance repair issues
• Complete other job-related duties as requested by management

Qualifications

• High Minimum six (6) months of related experience required
• Able to work a varied work schedule to include nights, weekends, and holidays.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Be flexible and adaptable to change.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills
• Meticulous, organized and accurate
• Extreme confidentiality
• Familiarity with a variety of computer systems and applications
• Be flexible to work varying shifts and time schedules as needed
• Communicate effectively with all levels of employees and guests
• Manage multiple details and tasks concurrently in a changing environment
• Able to work effectively in a team environment
• Analyze and think about how possible solutions impact on the entire operation

Physical Demands

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

About the Company

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!