Attendant - Casino Service Bar

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Job summary

160 Hard Rock Casino Cincinnati LLC is seeking a Beverage Service Attendant to stock and maintain the service bars, clean glassware, and ensure pars are met.

You will provide timely, friendly service to guests and work with the team to meet guest needs while upholding Ohio sanitation standards.

The role requires attention to detail, a positive attitude, and strong customer service in a fast-paced casino environment.

Qualifications

• Attention to detail.
• Positive can do attitude.
• Customer service.

Responsibilities

• Stock fully loaded carts and stock the service bars according to par levels.
• Maintain and clean the service bar area following sanitation standards.
• Wash bar mats, clean glassware, and restock it.
• Stock beer, wine, liquor and mixers; mop floors; empty trash.
• Greet guests and provide timely, friendly service; engage with guests professionally.
• Coordinate with management to address guest needs.

Skills

Attention to detail

Positive can do attitude

Customer service

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Pick up fully loaded carts from Warehouse and stocking deliveries in the service bars
• Following the Ohio health and Hard Rock sanitation standards, maintain and clean the service bar area.
• This includes:
  • Washing bar mats
  • Cleaning glassware and restocking it
  • Loading boxes and ensuring pars are met
  • Stocking beer, wine, liquor and mixers
  • Moping floor
  • Emptying trash and delivering to the receptacle
  • Cleaning, resetting coffee machines including espresso units
  • Daily maintenance on Coke machine, including filling BIBs and nozzles
  • Wiping shelving and maintaining a neat work environment
  • Use DipIt in sinks nightly to clean
  • Keep Beverage service well, neat and orderly throughout the shift
• Perform timely service in a friendly and courteous manner
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management to rectify all customer needs, comments, or incidents
• Adheres to all established policies, procedures, and guidelines

ESSENTIAL JOB FUNCTIONS

This person is responsible for providing superior guest service to ensure that their all guests have an unforgettable experience. Stocking and efficient service across the casino floor.

QUALIFICATIONS

• Attention to detail
• Positive can do attitude
• Customer service

ADDITIONAL REQUIREMENTS

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Must possess excellent customer service and communication skills
• Requires the ability to work within a team environment
• Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
• Must be able observant and quick to respond to various situations while multitasking

WORK ENVIRONMENT

The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

DISCLAIMER

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.

About the Employer

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!