Assistant Manager, Restaurant

Hard Rock International; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Health insurance

Work-life balance

Job summary

Hard Rock International is seeking an Assistant General Manager for Plum Lounge to oversee restaurant operations and staff across shifts, ensuring excellence in service and safety.

You will supervise dining outlets, manage schedules, monitor budgets, and address guest concerns to uphold the brand’s standards of hospitality and experience.

Qualifications

• High School Diploma or higher education in hospitality.
• Bachelor’s degree in Restaurant Management or related field is a plus.

Responsibilities

• Opens and closes shift or work area at scheduled times, ensuring readiness and security.
• Maintains staffing through scheduling, time/attendance records, and appraisals.
• Monitors budget to ensure efficient labor use and department operations.
• Oversees guest service and satisfaction, addressing feedback for continual improvement.
• Resolves guest concerns to maintain positive relations.
• Inspects daily operations for safety, equipment functioning, and supply levels.
• Attends meetings and completes follow-up tasks.
• Performs duties consistently and as assigned.

Skills

Strong leadership

Excellent communication

Interpersonal skills

Team management

Budgeting

Flexible scheduling

Guest service focus

Problem solving

Education

High School Diploma

Bachelor’s degree in Restaurant Management or related field

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit https://www.gotoworkhappy.com/benefits

Job Description

The Assistant General Manager for Plum Lounge is responsible for supervising the restaurant operations and employees during an assigned shift and assisting in the supervision of all other food & beverage outlets as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Attends and participates in meetings, completing follow‑up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

QUALIFICATIONS

This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a bachelor’s degree in Restaurant Management or related field.

SKILLS

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills
• Meticulous, organized and accurate Extreme confidentiality
• Familiarity with a variety of computer systems and applications
• Be flexible to work varying shifts and time schedules as needed
• Communicate effectively with all levels of employees and guests
• Manage multiple details and tasks concurrently in a changing environment
• Able to work effectively in a team environment
• Analyze and think about how possible solutions impact on the entire operation

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Thank you for choosing us as your employer of choice!

About Us

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!