Attendant - YouYu

Hard Rock Hotel Cancun; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Hard Rock Casino Tejon is seeking an Attendant to support guest services, order fulfillment, and restaurant operations. The role involves handling transactions, bussing tables, and helping guests with self-service kiosks and mobile ordering within a fast-paced casino environment.

You will maintain a clean work area, assist with stock, and ensure accurate cash handling while supporting team members across shifts. Training is provided, and duties include meetings and other tasks as assigned.

Qualifications

• Two months of on-the-job training.

Responsibilities

• Handle sales transactions and bussing tables.
• Assist guests with self-service kiosks or mobile ordering.
• Maintain a neat and sanitary work area.
• Manage stock and ensure proper storage.
• Process cash or non-cash transactions as needed.
• Expedite complete food orders as required.
• Attend and participate in meetings.
• Perform other duties as assigned.

Skills

Guest service

Flexibility

Communication

Stock replenishment

Cash register

Cash handling

Ticket reading

POS systems

Tools

Cash register system

Credit card machines

Calculator

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see ourfull list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

Attendant - YouYu

The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. Serves as technology ambassador, assisting guests with the use of the self-service kiosks or mobile (on Demand) ordering systems.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Replenishes and garnishes food as necessary.
• Serves food as necessary.
• Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.
• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift
• Ensures all unused food items are stored properly.
• Maintains work area in a safe condition, taking care of spills and other hazards as necessary.
• Ensures that stock delivered from warehouse is put away in proper storage areas in a timely manner.
• Ensures that Food Hall is cleaned and maintained throughout shift
• Remains current on kiosk/mobile order work flows and assists guests with placing orders, payments, etc.
• Process occasional cash or non-cash transactions that are not optimized for self-ordering.
• Expedite complete food orders as needed
• Attend and participate in meetings, completing follow-up as assigned.
• Perform other duties as assigned.

QUALIFICATIONS

This knowledge and these abilities are typically acquired through two months of on-the-job training.

SKILLS

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Read ticket totals, total credit vouchers and log checks.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!