Attendant - Plum Lounge

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Hard Rock Hotel & Casino Bristol is hiring to support daily operations in the Food & Beverage and guest services areas. The position involves handling sales transactions, bussing tables, cleaning and stocking work areas, and retrieving warehouse orders as needed to ensure smooth service.

The role requires strong customer service skills, the ability to work flexible shifts, and compliance with federal/state gaming regulations.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with all levels of employees and guests.
• Basic mathematical skills.

Responsibilities

• Sell and process sales transactions.
• Buss tables, clean and maintain surrounding areas.
• Retrieve warehouse orders when needed.
• Maintain sanitary work area and ensure proper storage of all items.
• Support food hall cleanliness and stock organization.
• Attend meetings and complete follow-up tasks.

Skills

Customer service

Communication

Math skills

Tools

Cash register

Credit card machines

Calculator

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed.

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Replenishes and garnishes food as necessary.
• Serves food as necessary.
• Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.
• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift
• Ensures all unused food items are stored properly.
• Maintains work area in a safe condition, taking care of spills and other hazards as necessary.
• Ensures that stock delivered from warehouse is put away in proper storage areas in a timely manner.
• Ensures that Food Hall is cleaned and maintained throughout shift
• Attend and participate in meetings, completing follow up as assigned.
• Perform work regularly and predictably.Other duties as assigned.

QUALIFICATIONS:

This knowledge and these abilities are typically acquired through two months of on-the-job training.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen(18) years of age.

KNOWLEDGE OF:

• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Basic mathematical skills.

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Read ticket totals, total credit vouchers and log checks.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

PAY RANGE:

$14 - $19/Hourly