Attendant - Casino Service Bar

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A casino in the region is seeking a dedicated team member to provide exceptional guest service and maintain the cleanliness of service bars. Responsibilities include stocking beverages and cleaning areas to ensure compliance with health standards. Ideal candidates should have a positive attitude and strong customer service skills. Join us in creating unforgettable experiences for our guests while enjoying a comprehensive benefits package including health and wellness support.

Qualifications

• Must possess attention to detail for a high-quality service.
• Maintain a positive attitude while dealing with guests.
• Experience in customer service is essential.

Responsibilities

• Pick up and stock deliveries in service bars efficiently.
• Maintain cleanliness of service bar area to meet health standards.
• Provide timely service in a friendly manner.

Skills

Attention to detail

Positive can do attitude

Customer service

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Responsibilities

• Pick up fully loaded carts from Warehouse and stocking deliveries in the service bars
• Following the Ohio health and Hard Rock sanitation standards, maintain and clean the service bar area. This includes:
• • Washing bar mats
  • Cleaning glassware and restocking it
  • Loading boxes and ensuring pars are met
  • Stocking beer, wine, liquor and mixers
  • Mopping floor
  • Emptying trash and delivering to the receptacle
  • Cleaning, resetting coffee machines including espresso units
  • Daily maintenance on Coke machine, including filling BIBs and nozzles
  • Wiping shelving and maintaining a neat work environment
  • Use DipIt in sinks nightly to clean
• Keep Beverage service well, neat and orderly throughout the shift
• Perform timely service in a friendly and courteous manner
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management to rectify all customer needs, comments, or incidents
• Adheres to all established policies, procedures, and guidelines

Essential Job Functions

• This person is responsible for providing superior guest service to ensure that all guests have an unforgettable experience.
• Stocking and efficient service across the casino floor

Qualifications

• Attention to detail
• Positive can do attitude
• Customer service