Attendant - The Roost

Hard Rock Hotel & Casino Ottawa; Badger Township (ND); On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Casino Tejon is seeking a team member to buss tables, clean and maintain the dining areas, and assist guests with self-service kiosks and mobile ordering systems. The role requires maintaining cleanliness, handling food and equipment, and ensuring proper stock and safety practices during shifts.

The successful candidate will work in a fast-paced casino environment, have strong guest service skills, and be able to adapt to varying shifts while supporting restaurant operations with

Qualifications

• Two months of on-the-job training is typical.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Tejon for gaming entertainment and mentors team members to provide superior guest service.
• Replenishes and garnishes food as necessary.
• Serves food as necessary.
• Maintains a neat and sanitary appearance of the assigned work area, utensils and equipment.
• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift.
• Ensures unused food items are stored properly.
• Maintains a safe work area, addressing spills and hazards as needed.
• Stores stock delivered from the warehouse in the proper areas in a timely manner.
• Keeps the Food Hall clean and maintained throughout the shift.
• Assists guests with kiosk/mobile order flows and placing orders and payments.

Skills

Customer service

Flexibility

Communication

Restock materials

Cash handling

Make change

Read tickets

Equipment operation

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

The incumbent in this positionis responsiblefor bussingtables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. Serves as technology ambassador,assistingguests with the use of the self-service kiosks or mobile (on Demand) ordering systems.

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment; responsible for actively building andretainingguest relations and acts as a mentor to team membersin order toprovide superior guest service.

• Replenishes and garnishesfoodas necessary.

• Servesfoodas necessary.

• Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.

• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift

• Ensuresall unused food items are stored properly.

• Maintains work area in a safe condition, taking care of spills and otherhazardsas necessary.

• Ensures that stock delivered from warehouse is put away in proper storage areasin a timely manner.

• Ensures that Food Hall is cleaned andmaintainedthroughout shift

• Remains current on kiosk/mobile orderwork flowsandassistsguests with placing orders, payments, etc.

• Process occasional cash or non-cash transactions that are notoptimizedfor self-ordering.

• Expedite complete food orders as needed

• Attend andparticipatein meetings, completing follow-up as assigned.

• Perform other duties as assigned.

QUALIFICATIONS

This knowledge and these abilities are typicallyacquiredthrough two months of on-the-job training.

SKILLS

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

• Be flexible to work varying shifts and time schedules as needed.

• Ability to communicate effectively with all levels of employees and guests.

• Ability to restock needed materials and retrieve dropped items.

• Use a cash register.

• Distinguish between different denominations of currency and make correct change.

• Read ticket totals, total creditvouchersand log checks.

• Use machines and equipment including, but not limitedto:include cash register system, credit card machines, and calculator.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic,fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.