Beverage Server - Casino Service Bar

Hard Rock Hotel & Casino Ottawa; Northern Meadows (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Health benefits

Work-life balance

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Beverage Server to deliver prompt, friendly service to guests at the bar and dining areas.

You will take orders, serve drinks, handle payments, and help maintain a clean, organized station while promoting memorable guest experiences in a lively casino environment.

The role requires strong communication, the ability to work flexible shifts, and comfort working in a busy, smoky setting. Experience in hospitality is a plus.

Qualifications

• High school diploma or equivalent required.
• Must have strong oral communication and friendly, professional demeanor.
• Able to lift up to 10 pounds and stand/walk for most of shift.
• Will­ing to work a flexible schedule and in a smoky environment.
• Must maintain composure in busy casino service settings.

Responsibilities

• Take customer drink orders and serve beverages in a courteous manner.
• Suggestive selling and handling payments.
• Set up and keep station clean; assist VIP beverage cart when needed.
• Promote positive guest relations and teamwork.

Skills

Oral communication

Interpersonal skills

Work in smoky environments

Flexibility

Physical stamina

Education

High school diploma or equivalent

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for providing prompt and courteous service to all guests, including taking orders, suggestive selling, serving beverages, and clearing tables. This position is instrumental in creating an environment and executing service that blows our guests away. The Beverage Servers must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Takes customer drink orders, serves drinks and collects monies in a courteous and efficient manner.
• Adheres to food and beverage policies and State Liquor Laws.
• Completes all required set-up duties on time.
• Keeps station clean at all times.
• Serves as a VIP Bartender when pop up beer cart is needed.
• Promotes positive customer relations.
• Responsible for the receipt of monies and settlement of guests checks.
• Performs all other related and compatible duties as assigned by the Beverage Supervisor.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or equivalent required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must have good oral communication skills.
• Interpersonal skills must include a positive, friendly and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.
• Must be able to lift up to ten (10) pounds frequently throughout shift.
• Must be willing to work a flexible schedule.
• Must have the ability to withstand noisy and smoke filled environments.
• Must be able to sit 20% of shift and walk 80% of shift.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.