ATM Service Technician - Santa Ana, CA

Cook Solutions Group; Santa Ana (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

401(k) matching

PTO and holidays

Company vehicle

Tuition reimbursement

Job summary

Cook Solutions Group is seeking a Full-Time ATM Service Technician in Santa Ana, CA to provide second line maintenance for ATM banking products with strong hardware and software problem diagnosis. The role emphasizes customer service, clear communication, and time management, and fits our "We Make It Happen!" culture.

Responsibilities include installation, routine maintenance, planning service calls, reporting data, and supporting preventative maintenance.

Qualifications

• High School Diploma or GED.
• 2–5 years related experience.
• NCR Certification is a plus.
• Customer service experience is a plus.
• Valid driver's license and clean driving record.
• The employee is occasionally required to lift and/or move up to 100 pounds and regularly up to 50 pounds.

Responsibilities

• Performs basic installation on ATM products (multiple manufacturers).
• Performs minor maintenance on ATMs (e.g. bulbs, belts, filters).
• Prioritizes and plans service calls.
• Contacts customer with ETA.
• Escalates problems when appropriate.
• Reassigns calls when appropriate.
• Accurately reports service data.
• Interacts professionally with customers and co-workers.
• Supports preventive maintenance inspections on conventional products.
• Maintains communication with management and technicians.
• Maintains knowledge of operating standards and procedures.
• Completes equipment cleanings as specified.
• Performs related duties as assigned.

Education

High School Diploma or GED

Tools

ATM maintenance tools

Job description

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Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time ATM Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, providing second line maintenance for ATM banking products with an emphasis on Hardware and Software problem diagnosis.

Location: Santa Ana, CA

Pay: $24-$34 hour DOE

What you’ll do:

• 1.Performs basic installation on ATM products (multiple manufacturers).
• 2.Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).
• 3.Prioritizes and plans service calls.
• 4.Contacts customer with the estimated time of arrival.
• 5.Escalates problems when appropriate.
• 6.Reassigns calls when appropriate.
• 7.Accurately reports service data.
• 8.Interacts in a professional manner with customers and co-workers to foster positive relationships.
• 9.Supports service technicians in performing preventative maintenance inspections on conventional products.
• 10.Maintains effective communication with Business Management Team and Service Technician Team members.
• 11.Provides maintenance on ATM banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.
• 12.Develops a working knowledge of all operating standards, practices, and procedures.
• 13.Completes equipment cleanings as specified in service agreement.
• 14.Performs other related duties as assigned.

What you bring:

• High School Diploma or GED equivalent.
• 2-5 years related experience and/or training; or equivalent combination of education and experience.
• NCR Certification is a plus.
• Customer service experience is a plus.
• Willing to train on security equipment.
• Valid driver's license and clean driving record.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds.

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.