ATM Platform Engineer: Automation & Reliability (Tech III)

M&T Bank Corporation; Buffalo (NY); On-site; USD 97,000 - 162,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a Technical Engineer III to support and optimize the ATM and TCR software ecosystem across the organization. You will deploy, configure, and maintain enterprise platforms, drive automation, and enhance platform reliability with a focus on customer-facing services.

Collaborate with technology and vendor teams, mentor engineers, and ensure standards and controls align with regulatory requirements.

Qualifications

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.
• Experience in Technical Engineering, Infrastructure Engineering, Systems Engineering, Platform Engineering, or Systems Administration environments.
• Experience supporting, configuring, deploying, and maintaining enterprise software applications and platforms.
• PowerShell or Batch scripting experience.
• Experience with software deployment and release management processes.
• Experience with vulnerability remediation, patch management, and operational support.
• Experience troubleshooting complex systems and platform issues.
• Strong analytical, problem-solving, and troubleshooting skills.
• Experience working with Windows-based enterprise environments.
• Ability to collaborate effectively across technology, business, and vendor teams.
• Education and Experience Preferred: Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or related field
• Minimum 6 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications
• Experience supporting vendor-provided applications and enterprise technology platforms
• Experience in financial services or other highly regulated industries
• ATM or TCR platform, ATM or TCR software, or self-service banking technology experience
• Experience supporting technologies from vendors such as Diebold, NCR/Atleos, Hyosung, or similar ATM technology providers
• Experience with application deployment automation and scripting
• Knowledge of enterprise networking concepts and infrastructure technologies
• Experience with Group Policy and endpoint management technologies
• Working knowledge of HTML and CSS
• Experience supporting customer-facing technology platforms

Responsibilities

• Work closely with Technology management, senior Engineers, and support teams on a regular basis to implement and manage the design, development, and execution of technical solutions that meet or exceed current and future needs of the organization.
• Responsibilities may include infrastructure review, implementation, and design, creation of support and architectural documentation, standards, policies, analysis, and testing.
• Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements.
• Coordinate vendor interactions and/or vendor resources as needed.
• Mentor and coach less experienced engineers, technicians, and integrators.
• Review documentation, proposals, and changes proposed by less experienced staff.
• Seek to expand knowledge and understanding of Financial Services trends, practices, and technologies on a continuous basis.
• Follow and promote use of industry best practices, standards and procedures.
• Maintain a strong aptitude and working knowledge of Bank applications, systems, and development environments.
• Maintain a detailed understanding of vendor technologies and services used by the Bank.
• Design, deploy, install, configure, maintain, and support vendor-provided applications and technology platforms.
• Support software deployment, vulnerability remediation, patch management, platform upgrades, and operational stability.
• Develop and maintain automation solutions to support software installation, deployment, monitoring, and maintenance activities.
• Troubleshoot and resolve complex infrastructure, application, and platform issues across multiple integrated systems.
• Collaborate with internal teams and external vendors to improve platform reliability, functionality, security, and customer experience.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

PowerShell

Batch scripting

Deployment automation

Vulnerability remediation

Troubleshooting

Windows environments

Cross-functional collaboration

Communication skills

Infrastructure engineering

Platform engineering

Education

Bachelor's degree in CS/CE/IS

6+ years experience

Tools

HTML

CSS

ATM software platforms

Job description

M&T Bank in Buffalo, NY is seeking a Technical Engineer III to support and optimize the ATM and TCR software ecosystem across the organization. You will deploy, configure, and maintain enterprise platforms, drive automation, and enhance platform reliability with a focus on customer-facing services.

Collaborate with technology and vendor teams, mentor engineers, and ensure standards and controls align with regulatory requirements.