Senior ATM & TCR Systems Engineer (On-Site)

M&T Bank

Clanton (AL)

On-site

USD 116,000 - 194,000

Full time

4 days ago

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Job summary

M&T Bank is seeking a Technical Engineer IV to support ATM and TCR technologies. You will act as a technical specialist across platforms, applications, and infrastructure, shaping standards and automation for reliable banking services.

This role blends systems engineering with automation, platform design, and incident troubleshooting to improve customer experience and platform resilience. On-site Buffalo work one week per month is required.

Qualifications

Combined minimum of 8 years’ higher education and/or work experience in systems design, management and/or architecture.
Strong understanding of the system development and infrastructure lifecycle and architecture, vendor best practices, IT Service Management, and systems design.
Experience in Technical Engineering, Infrastructure Engineering, Systems Engineering, Platform Engineering, or Systems Administration environments.
Experience supporting, configuring, deploying, and maintaining complex enterprise software applications and technology platforms.
PowerShell or Batch scripting experience.
Experience with software deployment, release management, platform upgrades, and lifecycle management processes.
Experience with vulnerability remediation, patch management, and operational support.
Advanced experience troubleshooting complex infrastructure, application, integration, and platform issues.
Experience analyzing system requirements and contributing to the design and implementation of technical solutions.
Strong experience working with Windows-based enterprise environments.
Strong analytical, technical, problem-solving, and troubleshooting skills.
Ability to work independently on complex technical initiatives with minimal supervision.
Ability to effectively collaborate with and influence technology, business, management, and vendor stakeholders.
Strong verbal and written communication skills.

Responsibilities

Work closely with Technology management, senior engineers, support teams, business partners, and vendors to design, develop, implement, and manage technical solutions that meet current and future needs of the organization.
Serve as a technical specialist for ATM/TCR platforms and related technologies, providing technical direction and expertise for complex engineering initiatives, platform enhancements, upgrades, and production issues.
Lead and contribute to infrastructure architecture and design, research and development of new or expanded systems, creation of technology standards and policies, analysis of user requirements and operational constraints, system integration testing, and user acceptance testing.
Independently evaluate complex business and technical requirements and translate them into scalable, reliable, secure, and supportable technology solutions.
Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of problems and opportunities, elicit business requirements, and recommend appropriate technical solutions.
Lead and coordinate technical interactions with ATM/TCR technology vendors and vendor resources, including evaluation of proposed solutions, troubleshooting, upgrades, enhancements, and implementation activities.
Design, deploy, install, configure, maintain, and support vendor-provided ATM/TCR applications and associated enterprise technology platforms.
Provide technical leadership for software deployments, vulnerability remediation, patch management, platform upgrades, lifecycle activities, and initiatives designed to improve operational stability and resilience.
Design, develop, and enhance automation solutions supporting software installation, deployment, configuration, monitoring, maintenance, and operational processes.
Lead troubleshooting and root-cause analysis of complex infrastructure, application, integration, and platform issues across multiple interconnected systems, and recommend long-term remediation strategies.
Identify opportunities to improve the reliability, scalability, security, maintainability, and customer experience of ATM/TCR technology platforms.
Evaluate new technologies, vendor capabilities, platform enhancements, and engineering approaches and provide recommendations based on technical and business requirements.
Develop and maintain technical architecture, engineering, implementation, support, and operational documentation.
Establish, follow, and promote engineering standards, industry best practices, technical procedures, and repeatable processes across supported technologies.
Mentor and coach less experienced engineers, technicians, and integrators. Review technical documentation, designs, proposals, implementations, and changes proposed by less experienced staff.
Maintain advanced knowledge of Bank applications, systems, development environments, and infrastructure technologies, as well as detailed expertise in vendor technologies and services used by the Bank.
Collaborate across infrastructure, application, security, network, operations, business, and vendor teams to successfully deliver complex technology initiatives.
Seek to expand knowledge and understanding of Financial Services trends, practices, technologies, and emerging capabilities on a continuous basis.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.