ATM & Online Banking Pro (Debit & E‑Banking)

Delphi Technologies; Searcy (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

First Security Bank in Searcy, AR, is hiring an ATM Debit Internet Banking Pro to support ATM and debit card operations and electronic banking products. This on-site role focuses on reconciliations, card disputes, maintenance, and ensuring compliance with regulatory requirements.

You will assist the EBanking Department in managing ATM services, debit/credit card programs, and online bill payment systems while delivering excellent customer service and maintaining security.

Qualifications

• High School Diploma or GED by the end of your graduating year is required.
• Associate's and/or bachelor's degree related to business and/or finance is preferred.
• 1-2 years of customer service, relevant banking, and/or professional experience is preferred.
• Excellent communication, interpersonal skills, and a customer service-oriented attitude are required.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

Responsibilities

• Reconcile debit card and ATM activity, including balancing, transaction verification, and outage research.
• Process card disputes and unauthorized transaction claims in compliance with Reg-E.
• Manage compromised card alerts, reissues, and account updates.
• Process, activate, and maintain debit card applications.
• Maintain records and prepare required reports.
• Coordinate with internal teams and vendors to resolve issues.
• Stay informed on current industry trends, scams, fraud tactics, and security risks to support effective risk management and protection strategies.
• Ensure full compliance with bank and departmental policies, audit standards, the CIP, OFAC guidelines, and regulatory requirements.
• Carry out daily tasks as required, ensuring timely completion.
• Deliver exceptional support by assisting customers and employees with inquiries and providing guidance on banking products and services.
• Serve as backup for all departmental roles during staff absences.

Skills

Communication

Interpersonal skills

Outlook

Excel

Typing

10-key

Customer service

Education

High school diploma or GED

Associate/Bachelor's degree in business/finance

Tools

Outlook

Word

Excel

10-key

Job description

First Security Bank in Searcy, AR, is hiring an ATM Debit Internet Banking Pro to support ATM and debit card operations and electronic banking products. This on-site role focuses on reconciliations, card disputes, maintenance, and ensuring compliance with regulatory requirements.

You will assist the EBanking Department in managing ATM services, debit/credit card programs, and online bill payment systems while delivering excellent customer service and maintaining security.