FT ATM/Debit Internet Banking Pro

First Security Bank; Searcy (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

First Security Bank is seeking an ATM Debit Internet Banking professional to support ATM and debit card operations, including reconciliations, disputes, card maintenance, and ATM balancing. You will also assist the EBanking Department with online bill payment systems.

This position requires on-site work and strong customer service skills. Responsibilities include processing card disputes, managing compromised card alerts, maintaining debit card applications, and ensuring compliance with CIP/OFAC

Qualifications

• High School Diploma or GED completion by the end of your graduating year is required.
• Associate's and/or bachelor's degree related to business and/or finance is preferred.
• 1-2 years of customer service, relevant banking, and/or professional experience is preferred.
• Excellent communication, interpersonal skills, and a customer service-oriented attitude are required.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

Responsibilities

• Reconcile debit card and ATM activity, including balancing, transaction verification, and outage research.
• Process card disputes and unauthorized transaction claims in compliance with Reg-E.
• Manage compromised card alerts, reissues, and account updates.
• Process, activate, and maintain debit card applications.
• Maintain records and prepare required reports.
• Coordinate with internal teams and vendors to resolve issues.
• Stay informed on current industry trends, scams, fraud tactics, and security risks to support effective risk management and protection strategies.
• Ensure full compliance with bank and departmental policies, audit standards, the Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC) guidelines, and all applicable regulatory requirements.
• Carry out daily tasks as required, ensuring that all assigned responsibilities, whether daily, monthly, or quarterly, are completed in a timely and efficient manner.
• Deliver exceptional support by assisting customers and employees with inquiries and providing knowledgeable guidance on banking products and services.
• Serve as backup for all departmental roles, providing coverage during staff absences.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Perform additional duties as assigned by management.

Job description

Summary

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as an ATM Debit Internet Banking Pro! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will support ATM and debit card operations, including reconciliations, disputes, card maintenance, and ATM balancing. You will also assist the EBanking Department in managing all electronic banking products, including ATM services, debit and credit card programs, and online bill payment systems.

This position requires on-site work.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.

• High School Diploma or GED completion by the end of your graduating year is required.
• Associate's and/or bachelor's degree related to business and/or finance is preferred.
• 1-2 years of customer service, relevant banking, and/or professional experience is preferred.
• Excellent communication, interpersonal skills, and a customer service-oriented attitude are required.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

HOURS OF AVAILABILITY

Regularly scheduled hours/week: 40 (+) hours per week | Monday ' Friday 8:00am - 5:00pm | *Extended working hours may be required.

Essential Duties And Responsibilities

• Reconcile debit card and ATM activity, including balancing, transaction verification, and outage research.
• Process card disputes and unauthorized transaction claims in compliance with Reg-E.
• Manage compromised card alerts, reissues, and account updates.
• Process, activate, and maintain debit card applications.
• Maintain records and prepare required reports.
• Coordinate with internal teams and vendors to resolve issues.
• Stay informed on current industry trends, scams, fraud tactics, and security risks to support effective risk management and protection strategies.
• Ensure full compliance with bank and departmental policies, audit standards, the Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC) guidelines, and all applicable regulatory requirements.
• Carry out daily tasks as required, ensuring that all assigned responsibilities, whether daily, monthly, or quarterly, are completed in a timely and efficient manner.
• Deliver exceptional support by assisting customers and employees with inquiries and providing knowledgeable guidance on banking products and services.
• Serve as backup for all departmental roles, providing coverage during staff absences.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Perform additional duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

None.

Soft Skills

Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 10 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.