ATM Field Service Tech – On-Call & Flexible Hours

Mindlance; Amarillo (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Client is seeking a Field Service Technician in Abilene, TX to troubleshoot, service, and maintain ATMs. You will represent the Client brand, diagnose issues from calls and logs, and own customer issues through resolution according to SLA.

Major tasks include basic maintenance, inventory management, and timely reporting. Some travel and variable shifts may be required; prior ATM experience is preferred but not required.

Qualifications

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
• High level of personal integrity and ability to work with minimal supervision.
• Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Good problem-solving skills, ability to pick up new skills quickly, and work well under pressure.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on information provided in the call and error logs on the ATM.
• Take ownership of customer issues until resolution according to SLA agreements.
• Practice security safety procedures when working with ATMs and/or within financial institutions.
• Complete Client-specific training and certifications.
• Report calls and activity accurately and promptly, as well as other reporting as required.

Skills

Flexible schedule

Problem solving

Integrity

Electrical aptitude

Mechanical aptitude

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Basic hand tools

Job description

Client is seeking a Field Service Technician in Abilene, TX to troubleshoot, service, and maintain ATMs. You will represent the Client brand, diagnose issues from calls and logs, and own customer issues through resolution according to SLA.

Major tasks include basic maintenance, inventory management, and timely reporting. Some travel and variable shifts may be required; prior ATM experience is preferred but not required.