ATM & Cash Operations Specialist I – Banking Support

First Mid-Illinois Bancshares, Inc.; Mattoon (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental & vision coverage

HS A match

401(k) with company match

Employee Stock Purchase Plan

Generous PTO & holidays

Tuition reimbursement & performance‑dr

Job summary

First Mid Bancshares, Inc. is seeking an ATM & Cash Operations Specialist I in Mattoon, IL. The role supports daily ATM/ITM activity, card and cash handling, and routine balancing, focusing on timely intake and accurate processing of service tickets.

Responsibilities include monitoring inquiries, performing daily cash reporting, and mitigating fraud risks. Education requirements include a HS diploma with banking experience preferred; full benefits are offered under the Total Rewards program.

Qualifications

• HS diploma or equivalent required; associate degree preferred.
• Banking operations, card operations, cash operations, or customer support experience preferred.
• Strong attention to detail and accuracy.
• Ability to follow procedures and meet daily deadlines.
• Clear written and verbal communication.

Responsibilities

• Monitor and respond to inbox emails, tickets, and issues to ensure timely resolution.
• Complete daily income reporting and reconciliation.
• Review ATM deposits for fraud and place holds when needed.
• Balance and settle on-campus ATMs with research and follow-up.
• Monitor ATM fleet for outages and service issues; escalate as needed.
• Create and update procedures to maintain department documentation.

Skills

Attention to detail

Procedural follow-through

Clear communication

Problem solving

Ticket & priority management

Education

HS diploma

Banking experience preferred

Job description

First Mid Bancshares, Inc. is seeking an ATM & Cash Operations Specialist I in Mattoon, IL. The role supports daily ATM/ITM activity, card and cash handling, and routine balancing, focusing on timely intake and accurate processing of service tickets.

Responsibilities include monitoring inquiries, performing daily cash reporting, and mitigating fraud risks. Education requirements include a HS diploma with banking experience preferred; full benefits are offered under the Total Rewards program.