ATM & Cash Operations Associate - Entry Level

First Mid Bancshares, Inc.; Mattoon (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision with HSA match

401(k) with employer match + ESPP

Generous PTO and paid holidays

Tuition reimbursement & performance‑dr

Job summary

First Mid Bancshares, Inc. is seeking an ATM & Cash Operations Specialist I to support daily ATM, ITM, card and cash processing in Mattoon, Illinois.

The role focuses on timely issue intake, ticket follow-up, and basic operational support for ATM workflows. Key responsibilities include monitoring emails and tickets, daily income reporting, reviewing deposits for fraud, balancing on campus ATMs, and coordinating with branches and service providers to resolve issues promptly.

Qualifications

• High school diploma or equivalent required.
• Associate degree or related banking experience preferred.

Responsibilities

• Monitor, review, and respond to inbox emails, tickets, routing questions, and issues for timely resolution.
• Complete daily income reporting and tracking for financial monitoring and reconciliation.
• Review ATM deposits for fraud, place holds, adjust deposits, and reject invalid checks.
• Balance and settle campus ATMs with research and follow-up.
• Monitor ATM fleet for outages and issues; elevate as needed.
• Place ATM service tickets and follow up on status.
• Communicate with branches and armored car services about ATM issues.
• Track errors in the department spreadsheet and follow up on issues.
• Run transactions and complete daily processing tasks per procedures.
• Assist with ATM withdrawal/deposit outage investigations and share findings.
• Assist with daily cash forecasting reports.
• Manage user access changes and verify updates.
• Create/update procedures to maintain documentation.
• Perform other duties as assigned.

Skills

Attention to detail

Procedures follow-through

Written communication

Verbal communication

Ticket management

Education

High school diploma or equivalent

Associate degree or related banking experience preferred

Job description

First Mid Bancshares, Inc. is seeking an ATM & Cash Operations Specialist I to support daily ATM, ITM, card and cash processing in Mattoon, Illinois.

The role focuses on timely issue intake, ticket follow-up, and basic operational support for ATM workflows. Key responsibilities include monitoring emails and tickets, daily income reporting, reviewing deposits for fraud, balancing on campus ATMs, and coordinating with branches and service providers to resolve issues promptly.