ATM & Branch Equipment Specialist

Austin Community College; Oregon (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading credit union seeks an ATM & Branch Equipment Specialist. This full-time role focuses on supporting operational efficiency in ATM and branch equipment, involves customer service, and requires experience in financial institutions. Join a team that values community engagement and offers competitive pay along with comprehensive benefits.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan with employer contributions

Paid time off and holidays

Wellness and educational reimbursements

Employee assistance programs

Qualifications

• High school diploma or equivalent required.
• Minimum two years of experience in financial operations.
• Strong computer system interpretation skills.

Responsibilities

• Assist with procurement, installation, and maintenance of ATM and branch equipment.
• Provide ATM payment channel support and resolve discrepancies.
• Maintain documentation of equipment and configurations.

Skills

Customer service skills

Computer skills

Knowledge of computer systems

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

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Join our Team as an ATM & Branch Equipment Specialist!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers.

We are currently looking for a full-time non-exempt ATM & Branch Equipment Specialist to join our team! In this role, you will be responsible for performing and coordinating Credit Union support functions at a high level of proficiency with a primary focus on ensuring ATM and Branch Equipment is operating optimally.

This position will work onsite at the Corporate Headquarters location in Springfield, Oregon. The ATM & Branch Equipment Specialist is only eligible for in-office work arrangements. The successful candidate will need to be available to work Monday through Friday from 8:30am to 5:30pm.

Compensation

Base Salary: The full salary range for the ATM & Branch Equipment Specialist position is $22.55 to $33.45 per hour, with new hires generally starting between $25.30 to $28.00 per hour, based on relevant knowledge, skills, education, and experience.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Benefits

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Essential Functions

Please see the position description for a comprehensive list:

• Assist with procurement, installation, and maintenance of ATM and branch equipment.
• Maintain thorough documentation and reporting of ATM and branch equipment, data, configuration, functionality, software, and consumables.
• Provide ATM payment channel support including exception processing, cash flow, research and balancing activity, posting to GLs, and resolving discrepancies.
• Assist team members, members, and service providers with inquiries, research, and problem resolution.

Required Skills and Abilities

Please see the position description for a comprehensive list:

• Exceptional customer service skills using the GVAL-HI approach: Greet people, Value them, Ask how you can help, Listen, Help them, Invite them back.
• Strong computer and software skills, including Microsoft Office 365 applications.
• Strong knowledge of computer systems, including the ability to interpret account activity and system histories.

Required Education and Experience

• High school diploma or equivalent
• At least two (2) years of operations experience in a financial institution