Atlassian Enterprise Apps Admin | Jira/Confluence Expert

Chaos Industries; Washington (District of Columbia); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health benefits

401k match

Relocation assistance

Job summary

CHAOS Industries is seeking an IT Enterprise Applications Administrator (Atlassian Admin) to own the health, security, and day‑to‑day operation of Jira, Jira Service Management, and Confluence across commercial and FedRAMP tenants. You will collaborate with IT, cybersecurity, and program teams to design workflows, automate processes, and maintain strict data handling standards.

The role requires hands-on Jira/Confluence administration, experience in government cloud environments, and a focus on

Qualifications

• Bachelor’s degree or equivalent work experience in IT or related field.
• Hands‑on experience administering Jira and Confluence Cloud for a multi‑team organization.
• Experience with FedRAMP or government cloud environments and managing separate commercial/regulated tenants.
• Proven ability to build and maintain automation rules in Jira/Confluence (conditions, branching, smart values).
• Experience configuring Jira Service Management including request types, queues, SLAs, and customer portals.

Responsibilities

• Administer Jira, Jira Service Management, and Confluence across both tenants, including projects, spaces, workflows, and permissions.
• Manage service desk projects, workflows, queues, SLAs, and Knowledge Base links to Confluence.
• Design and build workflows and automations to reduce manual work and ensure data consistency.
• Maintain strict boundaries for CUI/export‑controlled data across tenants.
• Plan upgrades, migrations, and content moves; communicate changes and release notes to users.
• Provide escalation support for Atlassian issues and work with Atlassian support when needed.
• Create administrator docs, runbooks, and user training materials.

Skills

Jira/Confluence admin

FedRAMP/government cloud

Automation scripting

ITIL/ITSM knowledge

Security/compliance

Education

Bachelor’s degree (Information Technology/CS/IS) or equivalent

Tools

Jira

Confluence

Jira Service Management

Job description

CHAOS Industries is seeking an IT Enterprise Applications Administrator (Atlassian Admin) to own the health, security, and day‑to‑day operation of Jira, Jira Service Management, and Confluence across commercial and FedRAMP tenants. You will collaborate with IT, cybersecurity, and program teams to design workflows, automate processes, and maintain strict data handling standards.

The role requires hands-on Jira/Confluence administration, experience in government cloud environments, and a focus on