Atlassian Cloud Support Engineer - AI-Driven ITSM

Govserviceshub; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Govserviceshub is seeking an Atlassian Cloud Support Engineer to administer and support Jira Software, JSM, Jira Align, Analytics, and Confluence Cloud. The role includes ROVO AI integration, building automation, and cross-functional collaboration for ITSM, DevOps, and knowledge management.

You will handle provisioning, configure ROVO OOTB agents, and drive L2/L3 support with a focus on AI-powered operations. Strong scripting and API experience preferred.

Qualifications

• Strong Administrative and custom config knowledge on Atlassian Cloud: Jira Software, JSM, Jira Align, Analytics, Confluence, Admin.
• ROVO AI: Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J
• Nice to have Proficiency in Python, Bash, Groovy (Script runner optional).
• REST APIs: Experience with Atlassian REST v3, Admin APIs, and ROVO endpoints.
• SoftSkills: Strong troubleshooting ability, effective stakeholder communication, thorough documentation, and an AI/automation-first mindset.

Responsibilities

• Administer and support Jira Software, JSM, Jira Align, Analytics, Confluence Cloud.
• Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces.
• Handle user provisioning and access management via Entra ID/SSO.
• Provide operational support for day-to-day activities, tickets, and escalations.
• Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB.
• Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects.

Skills

Atlassian Cloud Admin

ROVO AI platform

Python

Bash

Groovy

REST APIs

Troubleshooting

Stakeholder communication

Documentation

Tools

Entra ID/SSO

ROVO connectors

Atlassian REST v3

Job description

Govserviceshub is seeking an Atlassian Cloud Support Engineer to administer and support Jira Software, JSM, Jira Align, Analytics, and Confluence Cloud. The role includes ROVO AI integration, building automation, and cross-functional collaboration for ITSM, DevOps, and knowledge management.

You will handle provisioning, configure ROVO OOTB agents, and drive L2/L3 support with a focus on AI-powered operations. Strong scripting and API experience preferred.