Senior Atlassian Cloud Engineer | Automation & AI

System One; Eastover (SC); On-site; USD 110,000 - 170,000; Full time

Job summary

System One is seeking a Senior Atlassian Tools Administrator to support a large Atlassian Cloud environment for 8,000+ users in a regulated financial services setting. This hands-on role covers Jira Software Cloud, Jira Service Management, Confluence Cloud, and Forge extensions.

You will integrate with Microsoft Teams, ServiceNow, and AI-enabled capabilities using OpenAI APIs and GH Copilot, driving automation, governance, and secure enterprise workflow designs.

Qualifications

• 5+ years of experience with Jira Software Cloud, Jira Service Management (JSM), and Confluence Cloud.
• Experience administering Atlassian Cloud organizations, sites, users, permissions, and access controls.
• Strong development experience with Atlassian Forge, including UI Kit, Custom UI, Functions, Storage APIs, Web Triggers, and Custom Fields.
• Experience building and supporting production Jira and Confluence Forge applications.
• Experience integrating Atlassian Cloud with ServiceNow, Microsoft Teams, REST APIs, webhooks, and event driven services.
• Hands on experience with ChatGPT Enterprise and OpenAI APIs, including prompt engineering and enterprise AI use cases.
• Experience implementing AI solutions for knowledge management, summarization, search, virtual assistants, or workflow automation.
• Experience with GitHub Copilot (GHCP) and its use within enterprise development environments.

Responsibilities

• Administer Jira Software Cloud, Jira Service Management, Confluence Cloud, and Atlassian organization/site settings.
• Manage users, permissions, access controls, platform policies, and governance across the Atlassian Cloud environment.
• Develop, deploy, and maintain custom Jira and Confluence applications using Atlassian Forge.
• Build Forge solutions using UI Kit, Custom UI, Functions, Storage APIs, Web Triggers, and Custom Fields.
• Integrate Atlassian Cloud products with Microsoft Teams, ServiceNow, REST APIs, webhooks, and event driven services.
• Develop AI enabled capabilities for knowledge management, ticket summarization, enterprise search, virtual assistants, and workflow automation.
• Implement secure integrations using ChatGPT Enterprise, OpenAI APIs, and GitHub Copilot capabilities.
• Create and maintain Jira and Confluence automation and Forge based workflow extensions.
• Establish and maintain platform security controls, guardrails, access management, and governance standards.
• Support production operations, troubleshooting, upgrades, integrations, and platform reliability for 8,000+ users.
• Identify opportunities to simplify processes and improve workflows through automation and AI.

Skills

Jira Software Cloud

Jira Service Management

Confluence Cloud

Atlassian Forge

AI governance

REST APIs & webhooks

GitHub Copilot

AWS security practices

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Atlassian Forge UI Kit

Custom UI

Functions

Storage APIs

Web Triggers

Job description

System One is seeking a Senior Atlassian Tools Administrator to support a large Atlassian Cloud environment for 8,000+ users in a regulated financial services setting. This hands-on role covers Jira Software Cloud, Jira Service Management, Confluence Cloud, and Forge extensions.

You will integrate with Microsoft Teams, ServiceNow, and AI-enabled capabilities using OpenAI APIs and GH Copilot, driving automation, governance, and secure enterprise workflow designs.