Athletic Retail Sales Specialist

New Balance Athletics, Inc.; Milpitas (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k

Lifestyle reimbursement

Vacation time

Holidays

Parental leave

Employee discount

Job summary

New Balance Athletics, Inc. in Milpitas, CA is seeking enthusiastic Retail Sales Associates to ensure smooth store operations and deliver exemplary customer service.

You will use expert product knowledge and the GUEST service model to assist customers throughout every step of the transaction process. Greet customers, understand their needs, educate on product features, and assist with fitting while processing transactions and keeping the floor neat, labeled, and properly stocked.

Qualifications

• Strong customer service and verbal communication skills.
• Ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule including weekends/holidays.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best - neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

Skills

Customer service

Verbal communication

Teamwork

Cash register familiarity

Basic math

Job description

New Balance Athletics, Inc. in Milpitas, CA is seeking enthusiastic Retail Sales Associates to ensure smooth store operations and deliver exemplary customer service.

You will use expert product knowledge and the GUEST service model to assist customers throughout every step of the transaction process. Greet customers, understand their needs, educate on product features, and assist with fitting while processing transactions and keeping the floor neat, labeled, and properly stocked.