Customer-Obsessed Retail Associate

New Balance Athletics, Inc.; Palo Alto (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance options

Dental & vision

401K

Lifestyle reimbursement

Job summary

New Balance Athletics, Inc. in Stanford, CA is seeking a Retail Sales Associate to provide exemplary customer service, leverage product knowledge, and guide customers through every step of the transaction.

The role requires 18+ years, a friendly demeanor, ability to work weekends/holidays, basic math, cash register familiarity, and the ability to lift up to 50 lbs. Regular benefits include medical, dental, vision, 401K, and lifestyle reimbursements.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Correctly measure and fit customers with appropriate NB product
• Inform customers about promotions we have running
• Keep the floor always looking its best - neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Skills

Customer service

Verbal communication

Team player

Cash handling

Flexible schedule

Retail experience

Job description

New Balance Athletics, Inc. in Stanford, CA is seeking a Retail Sales Associate to provide exemplary customer service, leverage product knowledge, and guide customers through every step of the transaction.

The role requires 18+ years, a friendly demeanor, ability to work weekends/holidays, basic math, cash register familiarity, and the ability to lift up to 50 lbs. Regular benefits include medical, dental, vision, 401K, and lifestyle reimbursements.