Athletic Club Ops Leader: Member Experience & Events

Lm Services Corporation Group; Chesterfield (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

Lm Services Corporation Group is seeking an Athletic Club Director of Operations to lead daily management and strategic growth of our premier fitness and recreation facility in Chesterfield, MO. The role oversees operations, guest experiences, staff, and safety.

The ideal candidate brings a passion for sports, fitness, hospitality, and proven leadership in large teams within athletic or resort settings. You will manage budgets, events, and reporting to senior leadership.

Qualifications

• Proven leadership in managing large teams in hospitality or resort settings.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to supervise diverse staff including trainers, administrative personnel and event coordinators.

Responsibilities

• Lead the overall operations of the athletic club, including facility management, member services, and event coordination.
• Supervise and motivate a diverse team of staff members, including trainers, administrative personnel, and event coordinators.
• Oversee event planning and management for club activities, tournaments, community outreach programs, and special events.
• Manage budgets, monitor expenses, and implement cost-control measures to maximize operational efficiency while maintaining high-quality service standards.
• Ensure compliance with health and safety regulations by conducting regular inspections and maintaining certifications among staff.
• Handle guest services with a focus on delivering exceptional customer experiences; resolve member concerns promptly and professionally.
• Utilize management software and Microsoft Office tools to generate reports on club performance, membership trends, staffing schedules, and operational metrics for strategic planning.
• Oversee shift management responsibilities including cash handling, point-of-sale operations, and ensuring proper documentation of transactions.
• Maintain operational records; prepare detailed reports on club activities, incidents, staffing levels, and financial performance for senior leadership review.

Skills

Leadership

Staff supervision

Team motivation

Communication

Customer service

Data analysis

Tools

Microsoft Office

Facility management software

Job description

Lm Services Corporation Group is seeking an Athletic Club Director of Operations to lead daily management and strategic growth of our premier fitness and recreation facility in Chesterfield, MO. The role oversees operations, guest experiences, staff, and safety.

The ideal candidate brings a passion for sports, fitness, hospitality, and proven leadership in large teams within athletic or resort settings. You will manage budgets, events, and reporting to senior leadership.