Athlete Services Coordinator — Events & Race Operations

The IRONMAN Group; Tampa (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

The IRONMAN Group is seeking an Athlete Services Coordinator based in our Tampa, Florida office to support athlete experiences across events. You will help with registration setup, inquiries, website updates, bib allocation, shipping and pre/post-event procedures, working with Operations, Marketing and Race Directors.

You should be organized, communicative, able to travel for events on weekends, and comfortable coordinating with cross-functional teams in a fast-paced environment.

Qualifications

• Bachelor’s degree or vocational qualification preferred, ideally in administration, business, sports management, endurance sports, or event management.
• Internship or relevant experience in sports events, event operations, or customer service preferred.
• Experience supporting projects or project-based work.
• Experience in sports or customer service projects is valuable.
• Team player with the ability to work effectively with, and support, teams of volunteers.
• Strong communication skills.
• Ability to adapt to change and solve problems.
• Ability to prioritize tasks and stay well organized.
• Strong interpersonal skills.
• Ability to remain calm under pressure.
• Proficiency with Microsoft Office.
• Ability to travel and work at sports events on weekends.
• Spanish and/or French language skills preferred.

Responsibilities

• Plan Registration Openings: Set up registrations in Active and other registration platforms.
• Coordinate and align with Operations, Marketing, and Communications teams.
• Work with Partnerships to support complimentary and discounted entries.
• Communicate with Athletes: Respond to incoming emails and phone calls.
• Support athlete mailings and communications.
• Meet service level expectations by ensuring all tickets are answered within two business days.
• Assist with Website and Social Media Updates: Ensure content is consistent across all platforms and kept up to date.
• Assist with social media updates when required or when information needs to be announced, with posts managed by the PR/Marketing department.
• Respond to direct messages received through social media accounts.
• Execute Pre- and Post-Event Procedures: Inventory non-retail items and print materials.
• Coordinate and execute packet stuffing.
• Support the setup and management of Athlete Check-In.
• Perform race-day duties as needed by the Operations team.
• Support the awards ceremony and slot allocation process.
• Coordinate shipping of registration materials, lost and found items, and related materials after each event.
• Resolve shipping issues related to events.
• Support the Athlete Services Team: Handle post-race shipping and organization of Athlete Services items in the warehouse.
• Support pre-race shipping of Athlete Services items from the warehouse.
• Coordinate non-retail print orders and send to the Manager/Director for approval and submission.
• Support team inboxes during race weeks and during PTO coverage for Athlete Services Coordinators; travel may be required as needed, although this is primarily a non-travel position.
• Use internal systems and platforms, including Njuko/TicketSocket, D365, CRM, Microsoft Office, Office 365, and ReQlogic, to support registration setup, athlete communications, purchasing, reporting, and day-to-day operational coordination.

Skills

Communication

Teamwork

Organization

Problem solving

Adaptability

Education

Bachelor’s degree or vocational qualification

Tools

Microsoft Office

Njuko/TicketSocket

D365

CRM

ReQlogic

Job description

The IRONMAN Group is seeking an Athlete Services Coordinator based in our Tampa, Florida office to support athlete experiences across events. You will help with registration setup, inquiries, website updates, bib allocation, shipping and pre/post-event procedures, working with Operations, Marketing and Race Directors.

You should be organized, communicative, able to travel for events on weekends, and comfortable coordinating with cross-functional teams in a fast-paced environment.