Athlete Experience & Events Coordinator

Gondola; Tampa (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

The IRONMAN Group in Tampa, FL is seeking an Athlete Services Coordinator to support athlete experiences, registrations, communications, and post-race operations.

You will work with cross-functional teams, handle check-in, shipping, and warehousing, and travel to events as needed to ensure exceptional athlete experiences.

A Bachelor’s degree or relevant experience is preferred, with strong communication, organization, and teamwork essential.

Qualifications

• Bachelor’s degree or vocational qualification preferred in administration, business, sports management, endurance sports, or event management.
• Internship or relevant experience in sports events, event operations, or customer service preferred.
• Experience in sports or customer service projects is valuable.

Responsibilities

• Set up registrations across platforms (Njuko/TicketSocket) and coordinate with Operations, Marketing and Partnerships.
• Respond to athlete inquiries via email/phone and support communications/mailings.
• Assist with website/social media updates and content alignment with PR/Marketing.
• Coordinate pre- and post-event procedures, including warehousing, packet stuffing, check-in and race-day duties.
• Support shipping of registration materials and post-race items; resolve shipping issues and provide on-site support.

Skills

Strong communication

Team player

Organized

Ability to travel

Problem solving

Education

Bachelor’s degree or vocational qualification

Tools

Microsoft Office

Job description

The IRONMAN Group in Tampa, FL is seeking an Athlete Services Coordinator to support athlete experiences, registrations, communications, and post-race operations.

You will work with cross-functional teams, handle check-in, shipping, and warehousing, and travel to events as needed to ensure exceptional athlete experiences.

A Bachelor’s degree or relevant experience is preferred, with strong communication, organization, and teamwork essential.