Athlete-First Operations Specialist

DICK'S Sporting Goods; Monroeville (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Job summary

DICK’S Sporting Goods in Monroeville, PA is seeking a Specialist – Off Field Operations to support critical store processes and keep the store athlete-ready. You will help drive inventory accuracy, fulfillment, and efficient operations while delivering an outstanding customer experience.

Ideal candidates have 1–3 years of retail or customer-facing experience and a high school diploma. This full-time role emphasizes teamwork, accountability, and adherence to store standards and safety policies.

Qualifications

• Demonstrated customer-facing experience preferred
• Ability to engage customers and provide product information
• Strong communication and teamwork skills

Responsibilities

• Delivers an outstanding athlete experience by engaging shoppers and providing accurate product information
• Assists with onboarding and training of new team members as SME for store processes
• Maintains athlete-first mindset and ensures products are ready for purchase
• Upholds merchandising and presentation standards including floor sets and pricing
• Promotes customer participation in loyalty, warranty and private label programs
• Creates an inclusive store environment and adheres to safety and SOPs

Skills

Customer service

Sales

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Monroeville, PA is seeking a Specialist – Off Field Operations to support critical store processes and keep the store athlete-ready. You will help drive inventory accuracy, fulfillment, and efficient operations while delivering an outstanding customer experience.

Ideal candidates have 1–3 years of retail or customer-facing experience and a high school diploma. This full-time role emphasizes teamwork, accountability, and adherence to store standards and safety policies.