Athlete Experience & Store Ops Specialist

DICK'S Sporting Goods, Inc.; Grandville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods is seeking team members who are passionate about sport and customer service. Build confident athletes by delivering expert product knowledge and personalized experiences while working in a fast-paced retail environment.

You will train with store processes, maintain presentation standards, and promote loyalty programs, all while upholding safety and store policies. Join a team that values accountability and teamwork.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, knowledgeable product information.
• Assists with onboarding and training of new team members as a subject matter expert in their area.
• Demonstrates efficiency in process execution while maintaining an athlete-first mindset.
• Upholds merchandising and presentation standards per floor sets, signage, pricing, and inventory.
• Promotes customer participation in programs such as loyalty, warranties, and private label enrollment.
• Creates a welcoming environment and adheres to safety, loss prevention, and policies.

Skills

Customer service

Retail experience

Communication skills

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking team members who are passionate about sport and customer service. Build confident athletes by delivering expert product knowledge and personalized experiences while working in a fast-paced retail environment.

You will train with store processes, maintain presentation standards, and promote loyalty programs, all while upholding safety and store policies. Join a team that values accountability and teamwork.