Athlete Experience & Off-Field Ops Specialist

DICK'S Sporting Goods; Virginia Beach (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods in Virginia Beach is seeking a Specialist – Off Field Operations to help maintain inventory accuracy, fulfill orders, and keep store operations running smoothly. You will engage athletes with knowledgeable guidance and support onboarding and training for team members.

The role emphasizes athlete-first service, adherence to merchandising standards, and collaboration to drive successful store performance. This is an in-store, full-time position with competitive hourly pay.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate information about products and assortment.
• Assists with onboarding and training of new and existing team members as subject matter expert of their area of the store.
• Demonstrates efficiency in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds merchandising and presentation standards by following floor set plans, signage, price changes, and replenishment standards.
• Promotes and drives participation in company programs (loyalty, warranty sales, private label credit card enrollment).
• Creates a store environment where everyone is welcomed and treated with respect, adhering to safety and SOPs.

Skills

Customer service

Retail operations

Teamwork

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Virginia Beach is seeking a Specialist – Off Field Operations to help maintain inventory accuracy, fulfill orders, and keep store operations running smoothly. You will engage athletes with knowledgeable guidance and support onboarding and training for team members.

The role emphasizes athlete-first service, adherence to merchandising standards, and collaboration to drive successful store performance. This is an in-store, full-time position with competitive hourly pay.