Athlete Equipment Services Specialist

Dick's Sporting Goods; Dublin (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

DICK'S Sporting Goods in Dublin, OH is seeking a Specialist - Equipment Services to deliver personalized service, enable service execution, and drive sales through strong product knowledge.

You will engage athletes to understand their needs, onboard and train teammates, maintain merchandising standards, and foster a welcoming, respectful store environment for both teammates and customers. This role emphasizes coachability, accountability, and teamwork in a fast-paced retail setting.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide accurate information about products and services.
• Assists with onboarding and training of new and existing team members as a subject matter expert in their store area.
• Demonstrates efficiency in process execution while maintaining an athlete-first mindset.
• Upholds merchandising and presentation standards by following floor set plans and signage requirements.
• Promotes customer participation in company programs such as loyalty, warranties, and private label credit cards.
• Creates a welcoming store environment and adheres to safety and policies.

Skills

Customer service experience

Retail experience

Job description

DICK'S Sporting Goods in Dublin, OH is seeking a Specialist - Equipment Services to deliver personalized service, enable service execution, and drive sales through strong product knowledge.

You will engage athletes to understand their needs, onboard and train teammates, maintain merchandising standards, and foster a welcoming, respectful store environment for both teammates and customers. This role emphasizes coachability, accountability, and teamwork in a fast-paced retail setting.