At Your Service Runner

White Lodging; Charlotte (NC); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

Vacation & PTO

Zusammenfassung

White Lodging is seeking a friendly and responsive Guest Services Agent for the Charlotte area. You will be the primary contact for guest requests, inquiries, and in-room dining orders, ensuring a high level of service and timely follow-up.

Responsibilities include answering calls, coordinating with hotel departments, inputting orders in MICROS POS, maintaining logs, and providing guests with accurate information about amenities and local attractions. Shift runs 3:00 pm to 11:30 pm.

Qualifikationen

• Prior hospitality or customer service experience preferred.
• Familiarity with hotel systems and POS software, such as MICROS.
• Strong communication and guest service skills.
• Ability to work nights, weekends, and holidays.

Aufgaben

• Answer and respond to guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
• Coordinate with departments to fulfill guest needs, documenting and following up to ensure timely resolution.
• Take in-room dining orders, demonstrating strong menu knowledge and suggestive selling techniques.
• Accurately input and process orders through the Point of Sale system, ensuring timely delivery and guest satisfaction.
• Maintain detailed call logs, guest request tracking, and daily communication records for each shift.
• Provide guests with accurate information about hotel amenities, local attractions, and area services.
• Monitor and manage outstanding guest requests, ensuring completion before shift end.
• Follow established emergency procedures and maintain a calm, professional demeanor in all situations.
• Uphold confidentiality and security of all guest and hotel information.
• Maintain a clean and organized workspace and adhere to all safety and operational standards.

Kenntnisse

Guest service

Communication

Multitasking

Attention to detail

Teamwork

Flexible schedule

Tools

MICROS POS

Jobbeschreibung

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Summary

The AYS Agent serves as the primary point of contact for guest requests, inquiries, and in-room dining orders. This role ensures exceptional guest service by responding efficiently to calls, coordinating with hotel departments, and following up on all requests. The ideal candidate is detail-oriented, guest-focused, and skilled at multitasking in a fast-paced environment.

This will be PM position with working hours being 3:oo pm - 11:30 pm.

What You’ll Do

• Answer and respond to guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
• Coordinate with departments to fulfill guest needs, documenting and following up to ensure timely resolution.
• Take in-room dining orders, demonstrating strong menu knowledge and suggestive selling techniques.
• Accurately input and process orders through the Point of Sale system, ensuring timely delivery and guest satisfaction.
• Maintain detailed call logs, guest request tracking, and daily communication records for each shift.
• Provide guests with accurate information about hotel amenities, local attractions, and area services.
• Monitor and manage outstanding guest requests, ensuring completion before shift end.
• Follow established emergency procedures and maintain a calm, professional demeanor in all situations.
• Uphold confidentiality and security of all guest and hotel information.
• Maintain a clean and organized workspace and adhere to all safety and operational standards.

What You’ll Bring

• Exceptional communication and guest service skills with a warm, professional demeanor.
• Strong multitasking and organizational abilities with attention to detail.
• Prior hospitality or customer service experience preferred.
• Familiarity with hotel systems and Point of Sale (POS) software, such as MICROS.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work nights, weekends, and holidays as needed.

Other information:

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• Tuition Reimbursement
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Leadership development opportunities
• Discounts on hotel rooms, dining, and other travel/entertainment experiences

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.