At Your Service Runner

White Lodging Careers; Charlotte (NC); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Parental Leave

PTO with rollover

Tuition Reimbursement

Wellness tools

Referral bonuses

401(k) with company match

Leadership development

Employee discounts

Zusammenfassung

White Lodging in Charlotte seeks a Guest Services Agent (AYS) to serve as the primary contact for guest requests and in-room dining orders. You will respond to calls, coordinate with hotel departments, and ensure exceptional service with a detail-oriented, guest-focused approach.

This PM position features a 3:00 pm–11:30 pm schedule, requiring strong communication, multitasking, and familiarity with MICROS POS.

Qualifikationen

• Exceptional communication and guest service skills.
• Strong multitasking and organizational abilities.
• Hospitality or customer service experience preferred.
• Familiarity with MICROS POS and hotel systems.
• Ability to work independently and in a team.
• Night, weekend, and holiday availability.

Aufgaben

• Answer guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
• Coordinate with departments to fulfill guest needs and follow up for timely resolution.
• Take in-room dining orders and upsell menu items.
• Input and process orders through the POS system accurately for timely delivery.
• Maintain call logs, guest request tracking, and daily shift records.
• Provide information about hotel amenities and local attractions.
• Monitor outstanding requests and ensure completion before shift end.
• Follow emergency procedures and stay calm and professional.
• Uphold confidentiality and security of guest and hotel information.
• Maintain a clean, organized workspace and follow safety standards.

Kenntnisse

Guest service

Multitasking

Attention to detail

Communication

Flexible scheduling

Tools

MICROS POS

Jobbeschreibung

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Summary

The AYS Agent serves as the primary point of contact for guest requests, inquiries, and in-room dining orders. This role ensures exceptional guest service by responding efficiently to calls, coordinating with hotel departments, and following up on all requests. The ideal candidate is detail-oriented, guest-focused, and skilled at multitasking in a fast-paced environment.

Responsibilities

This will be PM position with working hours being 3:oo pm - 11:30 pm.

What You’ll Do

• Answer and respond to guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
• Coordinate with departments to fulfill guest needs, documenting and following up to ensure timely resolution.
• Take in-room dining orders, demonstrating strong menu knowledge and suggestive selling techniques.
• Accurately input and process orders through the Point of Sale system, ensuring timely delivery and guest satisfaction.
• Maintain detailed call logs, guest request tracking, and daily communication records for each shift.
• Provide guests with accurate information about hotel amenities, local attractions, and area services.
• Monitor and manage outstanding guest requests, ensuring completion before shift end.
• Follow established emergency procedures and maintain a calm, professional demeanor in all situations.
• Uphold confidentiality and security of all guest and hotel information.
• Maintain a clean and organized workspace and adhere to all safety and operational standards.

What You’ll Bring

• Exceptional communication and guest service skills with a warm, professional demeanor.
• Strong multitasking and organizational abilities with attention to detail.
• Prior hospitality or customer service experience preferred.
• Familiarity with hotel systems and Point of Sale (POS) software, such as MICROS.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work nights, weekends, and holidays as needed.

Other information

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• Tuition Reimbursement
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Leadership development opportunities
• Discounts on hotel rooms, dining, and other travel/entertainment experiences