Front Office Supervisor

White Lodging; Clemson (SC); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401(k) with match

Vacation Time Off

DailyPay

Wellness tools access

Room Discounts

Descripción de la vacante

White Lodging seeks a Front Office Supervisor to lead the front desk team and uphold brand standards across properties. You’ll ensure smooth check-in/check-out, guest service excellence, and adherence to procedures.

You’ll train associates, handle routine issues, and collaborate with managers to deliver memorable guest experiences while managing the front desk operations and ensuring system proficiency. This role requires strong communication, problem solving, and the ability to stand for long

Formación

• Experience delivering high-quality guest service.
• Ability to operate hotel computer/reservation system.
• Ability to lift up to 25 lbs and stand for extended periods.

Responsabilidades

• Ensure Front Office team meets brand standards and audits.
• Perform hourly functions and operate department equipment.
• Assist in training new associates and cross-training existing associates.
• Resolve routine associate issues and escalate as needed.
• Communicate effectively with guests, associates, and managers.
• Maintain knowledge of hotel property, services, and nearby amenities.

Conocimientos

Guest service

Team leadership

Problem solving

Customer communication

Herramientas

Hotel reservation system

Descripción del empleo

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel.

As a Front Office Supervisor, you’ll lead and support the front desk team to ensure smooth operations, exceptional guest service, and adherence to brand standards.

Description

Summary

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel.

As a Front Office Supervisor, you’ll lead and support the front desk team to ensure smooth operations, exceptional guest service, and adherence to brand standards.

What You’ll Do

• Ensure the Front Office team delivers on brand standards and passes all brand standard audits.
• Be capable of performing all hourly functions and operating all equipment in the department.
• Assist in training new associates and cross‑training existing associates according to the Certification Program.
• Resolve routine associate issues as needed and escalat to the Department Manager or Human Resources when necessary.
• Communicate properly and effectively with guests, associates, and managers.
• Operate the hotel computer system effectively upon certification and maintain knowledge of the hotel reservation system.
• Be responsible and accountable for issued bank, including counting at the beginning and end of shifts.
• Maintain knowledge of hotel property, staff, services, service hours, and surrounding amenities (e.g., mall, restaurants).
• Perform other duties as assigned.

What You’ll Bring

• Experience and desire to provide guests with the best service and experience.
• Desire to take initiative and self‑motivate.
• Strong judgment and problem‑solving skills.
• Ability to lift, carry, or move up to 10 lbs. regularly and 25 lbs. occasionally.
• Ability to stand and move for extended periods of time.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.