At Your Service - Bellman/Shuttle Driver

VH Hospitality; Oak Brook (IL); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Paid sick leave

Vacation time

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Employee discounts

Job summary

VH Hospitality is seeking a Bellman/Shuttle Driver to provide luggage assistance and transportation for guests in a professional, safety-conscious manner. You will support Front Desk operations and uphold Marriott brand standards where applicable.

Responsibilities include greeting guests, assisting with luggage, guiding them to rooms, and explaining hotel amenities. You will operate shuttle vehicles safely, handle packages, and assist with guest requests as needed.

Qualifications

• Ability to provide courteous, prompt guest service aligning with brand standards.
• Ability to assist with luggage and guest requests professionally.
• Strong communication and teamwork with Front Office and shuttle operations.

Responsibilities

• Greet guests promptly and professionally.
• Assist with luggage handling and escort guests to guestrooms.
• Escort guests to guestrooms and assist with packages.
• Explain room features and hotel amenities to guests.
• Operate hotel shuttle vehicles safely.
• Drive guests within a 5 mile radius of the hotel.
• Maintain cleanliness of lobby entrance and vehicles.
• Ensure guest safety and security at all times.
• Back up Front Desk agents when necessary.

Skills

Customer service

Guest interaction

Safe driving

Hospitality

Luggage handling

Job description

Description

TITLE: At Your Service- Bellman/Shuttle Driver

DEPARTMENT: Front Office

REPORTS TO: Director of Rooms/Front Desk Leadership

JOB SUMMARY

To provide safe, professional, and efficient luggage assistance and transportation services while delivering exceptional guest service aligned with hotel and brand standards (e.g., Marriott International standards, if applicable).

ESSENTIAL FUNCTIONS

• Greeting guests promptly and professionally.
• Assisting with luggage handling.
• Escorting guests to guestrooms.
• Handle guest packages
• Explaining room features and hotel amenities.
• Operating hotel shuttle vehicles safely.
• Drive guest 5 miles radius from hotel.
• Maintaining cleanliness of lobby entrance and vehicles.
• Always ensuring guest safety and security.
• Back up Front Desk agents if necessary.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel.

• Perform general guest services using standard hotel procedures.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other Front Desk employees with guest request and guest needs.

Requirements

PHYSICAL DEMANDS

• Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

AVAILABILITY

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

Pay Range:

$19.00 - $20.00 per hour, plus tips

Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law.

Benefits

Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:

• Paid time off, including:
  • Paid holidays
  • Paid sick leave and/or paid leave
  • Vacation time
• Medical, dental, and vision insurance
• Life and disability insurance
• Employee Assistance Program (EAP)
• Employee discounts (e.g., hotel stays, food & beverage, and partner programs)

Paid Leave

This position is eligible for paid leave benefits in accordance with applicable state and local laws.

The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire.

Scheduling Expectations

Work schedules for this position are based on business needs and may vary, including:

• Evenings, weekends, and holidays
• Shifts based on occupancy levels, events, and seasonal demand

Schedules are communicated in advance in accordance with Company policy.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws