Bell Attendant / Shuttle Driver

Hotel Burbank; Burbank (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Hotel Burbank is seeking a Bel Attendant responsible for driving shuttles, transferring luggage, and responding to guest inquiries. This role requires a professional and friendly demeanor, along with compliance with safety standards. Candidates must be at least 21 years old with a valid driver’s license and should be able to work flexible hours, including weekends and holidays. Hospitality experience is preferred. Key responsibilities include maintaining clean entry areas and assisting with special luggage requests.

Qualifications

• Must pass the motor vehicle record check as per insurance requirements.
• Must be at least 21 years old with a valid state issued driver’s license.
• Ability to lift and/or move up to 50 pounds without assistance.

Responsibilities

• Drive hotel shuttles and transport luggage.
• Greet guests and ensure their needs are met.
• Maintain a clean and attractive entry area.

Skills

Customer service skills

Safety compliance

Professional demeanor

Job description

Job Summary

The Bel Attendant is responsible for driving hotel shuttles, transferring/storing luggage, and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service.

Duties and Responsibilities

• Practice OSHA (Occupational Safety and Health Administration) standards and comply with a l company safety policies and procedures.
• Greet and escort arriving and departing guests to and from their accommodations.
• Present a personal demeanor that is professional, friendly, cheerful and courteous at all times
• Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Acquaint guests with these rooms and their features.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Make deliveries to guest rooms upon request.
• Organize and store luggage, as needed, according to guidelines.
• Ensure that the management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed.
• Ensure that the hotel breezeway and entry area is free of debris and present a clean and attractive entry to customers.
• Drive property-designated vehicles to and from guest destinations such as guest room or local airport, as needed.
• Operate hotel shuttles in a safe manner and follow company driver policies/procedures.
• Treat and assist passengers in a positive, professional manner and confront situations tactfully.
• Provide precise directions and offer suggestions to guests for both hotel amenities and nearby destinations, or direct guests to the most appropriate staff member to do so.
• Be watchful of any security issues and contact security immediately when there is an issue.
• Report suspicious activity.
• Assist with other duties as requested by management in the hotel operations.

Minimum Qualifications

• Pass the motor vehicle record check as per our insurance requirements.
• Must be at least 21 years old with a valid state issued driver’s license.
• Must be able to work mornings, nights, weekends, and holidays

Preferred Qualifications

• Hospitality Experience

Bilingual Physical Requirements

• Ability to sit, walk, stoop, kneel, and crouch for the duration of shift (eight hours or longer).
• Ability to lift and/or move and/or push up to 50 pounds without assistance.
• Ability to use hands to handle luggage; reach with hands and arms.