Asst Property Manager

Phipps; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Phipps Houses is a premier not-for-profit real estate organization focused on affordable housing for New Yorkers. The Assistant Property Manager plays a critical role on the management team, providing advisory support and ensuring compliant, efficient daily operations at the property.

In this role you will collaborate with the Property Manager and Area Manager, supervise site staff, oversee rent collections in Yardi Voyager, and support leasing efforts.

Qualifications

• Bachelor's degree preferred; at least a high school diploma or 60 college credits with 3 years’ experience in affordable real estate management.
• LIHTC experience is required; LIHTC specialist accreditation preferred.
• Experience with LIHTC, HOME, Section 8, Supportive Housing and HCR Rent Stabilization.
• Experience with Yardi Voyager and ability to produce reports for property oversight.
• Excellent written and verbal communication skills.
• Ability to assess situations, plan, and execute with PM approval.
• Proficiency in Word and Excel; Notary license is a plus; Spanish language a plus.

Responsibilities

• Oversee site office staff and ensure documents, reports, and tenant information are filed and handled professionally.
• Supervise maintenance and office staff in accordance with policies and laws.
• Manage rent collections and use Yardi Voyager to monitor monthly status; coordinate with Legal when court actions are needed.
• Stay current with federal, state, and local regulations affecting affordable housing.
• Foster strong cross-department collaboration with Human Resources, Purchasing, Bookkeeping and Accounting.
• Assist with leasing activities, move-ins/outs, unit inspections and timely turnover of vacant units.
• Maintain prompt, respectful communication with residents and staff.
• Monitor tenant activity in Yardi Voyager for renewals and delinquencies.
• Adapt to varied daily tasks and additional duties from Senior Management.

Skills

LIHTC experience

Verbal communication

Written communication

MS Excel

MS Word

Notary license

Bilingual (Spanish)

Education

Bachelor's degree preferred

High School Diploma or 60 college credits plus 3 years’ affordable real estate management experience

Tools

Yardi Voyager

Job description

Phipps Houses is one of the nation’s oldest and largest not-for-profit developer/owners of affordable housing. It is a multi-faceted real estate organization, involved in the development, finance, construction and asset management of new and rehabilitated multi-family housing for low to middle income New Yorkers. Through its subsidiary, Phipps Houses Services, Inc., it conducts residential and some commercial property management, and it’s tax exempt affiliate, Phipps Neighborhoods, provides human services to its development communities.

This position is an integral part of a dynamic management team.As Assistant Property Manager your role is to provide advisory and organizational support, and affordable housing programming knowledge to ensure the smooth, efficient response to daily workings of a property.A professional and courteous demeanor is essential.

Qualifications

• Bachelors’ Degree preferred. Minimum High School Diploma or 60 college credits plus 3 years’ experience in affordable real estate management.
• Low Income Housing Tax Credit experience a must and LIHTC specialist accreditation preferred.
• Experience with Low Income Housing Tax Credit Program, HOME, Section 8, Supportive Housing and HCR Rent Stabilization.
• Experience with Yardi Voyager; ability to produce various reports necessary for the oversight of the property.
• Excellent written and verbal communications.
• Ability to assess situations, make a reasoned decision, create a plan and with the knowledge and approval of the property manager execute the plan.
• Word and Excel experience required.
• Notary License a plus.
• Bilingual (Spanish) a plus

Duties

Supervisory Responsibilities - In coordination with the Property Manager and/or Area Manager, carries out supervisory responsibilities in accordance with the organization’s policies, applicable laws overseeing office and maintenance and management staff at the property. Ensure that maintenance staff are carrying out assigned duties and have the necessary resources and tools to complete necessary work at the highest level of quality.

Oversee site office staff to make sure documents, reports and tenant information is handled in a professional manner with documents filed in a timely method. Oversee site staff making sure that duties are carried out timely and with efficiency

Accounts Receivables - Oversee the timeliness of rent collections. Using Yardi Voyager reports, review the monthly rent collection status of each resident. Discuss with the Legal dept. and our attorneys when to begin court proceedings.Send reminder notices to delinquent tenants prior to beginning court proceedings.Appear in housing court, if necessary. Collect tenant data needed to begin court proceedings.Ensure that we are being timely in taking action with collection cases.

Continuous Learning- Affordable housing undergoes continuous change. An assistant property manager, must continuously seek out new rules regulations and trends from federal, state and local agencies and municipalities.Being proactive and staying on top of current regulations is critical to the role.

Team Work - Assistant Property Managers must develop strong working relationships with the various Phipps’ Departments especially Human Resources, Purchasing, Bookkeeping and Accounting. Communication (both written and oral) and organizational skills are important components needed to create an efficient workflow among the various back office departments.A collaborative working relationship with each department is essential.

Leasing – Work closely with the Property Manager and the Re-Rental and Lease Renewal Departments to ensure vacancies are rented quickly.Assist with move-ins, move-outs, unit inspections and timely turnaround of vacant units to ensure they are made ready for occupancy as soon as possible.

Customer Service and Follow up- Effective, respectful communication between the management, maintenance and residents is an integral part of a positive management experience.Assistant Property Managers are the embodiment of Phipps Houses and must treat residents, employees, colleagues and the community professionally and with respect. APM must provide prompt responses to inquiries and requests.

Yardi – Routinely monitor tenant activity in Yardi Voyager for upcoming lease renewals, vacancies and rent delinquencies.Take necessary action where appropriate.

Flexibility - Assistant Property Manager’s days will be varied; no two days will be totally alike.

Other duties as assigned by Senior Management

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Behaviors

Required

Communication

Expert

Customer Service

Expert

Detail-oriented

Expert

MS Excel

Expert

Responsible

Expert

Supervise Others

Expert

Verbal Communication

Expert

MS Word

Expert

Expert

Yardi

Expert

Behaviors

Required

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

High School Diploma or better.

Preferred

Associates or better in Business Administration.

Bachelors or better in Business Administration.

Experience

Required

Low Income Housing Tax Credit experience a must

Experience with Yardi Voyager; ability to produce various reports necessary for the oversight of the property.

Licenses & Certifications

Preferred

Tax Credit Certification

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.