Asst. Manager-Import

Nippon Express USA; Romulus (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Nippon Express USA is seeking a qualified professional to lead Import operations and supervise staff across the U.S. You will liaise with customers, vendors, and authorities, ensuring accurate documentation for customs clearance and timely invoicing.

The role requires solid knowledge of import/export processes, DOT/ICC regulations, and experience with consolidator systems. Strong communication and leadership abilities are essential to drive efficiency and growth.

Qualifications

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Responsibilities

• Supervise Import operations and Import staff.
• Communicate with customers, vendors, import authorities and internal teams.
• Coordinate with warehouse, sales, and other NEU functions.
• Prepare reports and analysis for management.
• Handle daily operation tasks including file opening, document collection for customs clearance, and invoicing.
• Investigate issues and report to the manager.
• Collect and analyze department data to support goals.
• Maintain contact with overseas branches and sales staff to retain and grow business.
• Collaborate with other departments to support import activities.

Skills

Analytical skills

Communication

Management

Teamwork

Process improvement

Influencing skills

Multicultural relations

Education

High school diploma or equivalent

Tools

Consolidator system

General Import/Export software

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Supervise Import operations assigned and Import staff.
• Communicate with customers, vendors, Import related authorities and agencies and internally within NEU.
• Manage/coordinate with other NEU internal functions – warehouse, sales, etc.
• Reporting and analysis for management
• Daily operation including the direct contact with customers / brokers / subcontractors / other departments, Carriers such as steamship lines/airlines/truckers, open files, update AS400, collect documents for customs clearance, issue delivery order, billing invoice etc.
• Investigate and resolve any issues if possible, and report to the manager.
• Collect and analyze department data to support the goals and objectives of the department manager.
• Communicate with overseas branches and sales staff to support retention of existing business as well as acquiring new business.
• Communication with other departments to establish and maintain effective and relevant import activities and support in relation to NEU’s sales, purchasing and operating functions.
• Cost Analysis and negotiation with subcontractors to increase revenue
• Sales calls for new/old customers to increase business opportunity.
• Prepare customer quotations.
• Responsible for Accounts Receivable.
• Supervise the department staff in accordance with the policy and guidelines provided by the department manager.
• Give direct instructions to subordinates as needed.
• Provide direct support to supervisors and/or team leaders as needed.
• Be aware of the needs of the staff to meet the goals and objectives provided by the manager.

Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required. Any percentages are approximate and may vary based upon the specific job requirements at each location.

Qualifications

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Approximately 5 years department or industry experience.
• Working Knowledge of general and Import/Export Computer application technology.
• Analytical skill (Familiar with logistics concept and planning concept).
• Knowledge of international commerce (Incoterms, method, customs regulations etc.).
• Knowledge of Consolidator system.
• Knowledge of Department of Transportation (DOT), State, Federal and Interstate Commerce commission (ICC) regulation desirable.
• Strong management and organizational skills.
• Strong teamwork skills and inclination.
• Strong communications skill.
• Process improvement.
• Influencing skills in a matrix environment.
• Ability to understand, develop and maintain multi-cultural relationships.

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.