ASST INVESTIGATION MANAGER - SES - 79000766

Florida; Fort Lauderdale (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Florida Department of Business & Professional Regulation seeks an Assistant Investigation Manager (SES) to supervise investigators in the Division of Condominiums, Timeshares and Mobile Homes. You will oversee complaint analyses to enforce Florida Statutes and Board Rules, ensuring timely, accurate investigations.

Requirements include four years of investigative experience with two years in a supervisory role, plus relevant regulatory experience.

Qualifications

• Knowledge of handling complaints and dealing with the public.
• Knowledge of statutes and admin rules enforced by the division.
• Knowledge of personnel policies and procedures.
• Skilled in managing databases and case tracking.
• Ability to supervise people.
• Ability to communicate effectively.

Responsibilities

• Supervises investigators; assigns work and reviews progress.
• Ensures training and assessment of incoming complaints.
• Answers inquiries from the public about division programs.
• Provides feedback and conducts staff training and meetings.
• Monitors case assignments and deadlines; tracks progress.
• Reviews investigative reports for accuracy and quality.

Skills

Complaint handling

Public interaction

Policy knowledge

Supervisory skills

Staff training

Case tracking

Communication

Decision making

Education

Bachelor's degree

Associate's degree

Tools

Databases

Case management systems

Job description

ASST INVESTIGATION MANAGER - SES - 79000766

Requisition No:887194

Agency: Business and Professional Regulation

Working Title: ASST INVESTIGATION MANAGER - SES - 79000766

Division of Florida Condominiums, Timeshares and Mobile Homes

Position Number: 79000766

**Internal**

**You must be employed by the Department of Business & Professional Regulation to be considered. **

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently.DBPR’s stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/ .

The Work You Will Do:

This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares and Mobile Homes. This in-office position is a part of the investigative team, and is responsible for supervising investigators who analyze and investigate incoming complaints for alleged violations of Florida Statutes and Board Rules regulated by the Department.

Your Specific Responsibilities:

The incumbent in this position is responsible for all tasks related to supervising employees. These tasks include, but are not limited to, the following:

• Supervises employees by assigning work, reviewing progress and assessing performance
• Learn and understand each of the Division’s program areas to ensure adequate training and assessment of incoming complaints.
• Answer inquiries from the public relating to each of the Division’s program areas.
• Provide appropriate motivation and training to employees, and meet regularly with staff individually and in staff meetings.
• Evaluate employees through established evaluation criteria and ensure the pre-established criteria are met.
• Reviews incoming constituent complaints received and determines appropriate assignment of cases to staff and field office supervisors.
• Tracks and monitors cases assigned to staff and ensures deadlines are met.
• Reviews investigative reports for accuracy and provides feedback and training.
• Provides timely and professional written and telephonic responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas.
• Maintains a wide range of general knowledge of the Department and other agencies’ functions to provide referral information to the public as needed.
• Consults with supervisors to determine areas of concern and possible solutions to problems.
• Conducts interviewing, hiring, and training of new staff.
• Attends supervisor meetings
• Performs other related work as required.

Knowledge, Skills & Abilities:

• Knowledge of the techniques for handling complaints and dealing with the public.
• Knowledge in applying the statutes and administrative rules enforced by the division to varying factual scenarios.
• Knowledge of personnel policies and procedures.
• Skilled in managing databases and case tracking.
• Skilled in identifying critical issues with regard to complaints.
• Ability to supervise people.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze basic condominium, timeshare, cooperative and mobile home documents.
• Four (4) years of investigation experience and two (2) years of supervisory experience; OR
• Four (4) years of regulatory experience and two (2) years of supervisory experience.

Preferred:

• A bachelor's degree from an accredited college or university, at least two (2) years of investigation experience, and two (2) years of supervisory experience; OR
• A bachelor's degree from an accredited college or university, at least four (4) years of regulatory experience, and two (2) years of supervisory experience; OR
• An associate's degree from an accredited college or university, at least four (4) years of investigation experience {or six (6) years of regulatory experience}, and two (2) years of supervisory experience.

The Benefits of Working for the State of Florida:

“ Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required toqualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile.Resumes and other documentation can be attached to provide additional information.

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

The Florida Department of Business & Professional Regulation is committedto increasing recruitment and hiring of individuals with disabilities andimproving employment outcomes.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans, and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is [e-mail].

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: FT LAUDERDALE, FL, US, 33309

Nearest Major Market: Fort Lauderdale

Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.