Asst. Front Office Mgr

Hilton-Garden-Inn-Hote; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Health and dental benefits

Career development

Vibrant collaborative environment

Job summary

Hilton-Garden-Inn-Hote is seeking a Guest Service Manager with strong leadership skills to oversee daily guest service operations in New York City. You will lead front desk and concierge teams, ensure smooth check-in/out, and align service with hotel standards to enhance guest experiences.

The role requires experience in hotel management, excellent communication, and the ability to train staff. Night shift flexibility is needed, with potential nights as Night Manager Relief; competitive salary

Qualifications

• Previous hotel management experience with guest services background.
• Excellent communication and interpersonal skills.
• Proficiency in PEP.
• Strong organizational and problem-solving abilities.
• Leadership skills and ability to motivate and train staff.
• Willingness to cover night shifts as Night Manager Relief.

Responsibilities

• Oversee the daily operations of the guest service team, including front desk staff and concierge services.
• Ensure check-in and check-out procedures run smoothly, resolving guest concerns promptly and effectively.
• Maintain a strong understanding of the hotel's services, facilities, and room types.
• Coordinate with housekeeping and maintenance teams to ensure pristine rooms and public areas.
• Train and develop the guest service team to foster a culture of exceptional service and professionalism.
• Generate and review various reports, including occupancy reports, guest feedback, and financial reports.
• Respond to guest inquiries, requests, and issues with professionalism and courtesy.
• Assist with event planning and coordination for groups and special occasions.

Skills

Guest services leadership

Hotel operations

Communication

Interpersonal skills

Staff training

Night shift flexibility

Tools

PEP

Job description

We are seeking a Guest Service Manager with strong leadership skills to join our team. If you have a passion for hospitality, a commitment to guest satisfaction, and the ability to lead a team effectively, we'd love to hear from you.

Key Responsibilities:

Guest Service Manager:

• Oversee the daily operations of the guest service team, including front desk staff and concierge services.
• Ensure check-in and check-out procedures run smoothly, resolving guest concerns promptly and effectively.
• Maintain a strong understanding of the hotel's services, facilities, and room types.
• Coordinate with housekeeping and maintenance teams to ensure pristine rooms and public areas.
• Train and develop the guest service team to foster a culture of exceptional service and professionalism.
• Generate and review various reports, including occupancy reports, guest feedback, and financial reports.
• Respond to guest inquiries, requests, and issues with professionalism and courtesy.
• Assist with event planning and coordination for groups and special occasions.

Requirements:

• Previous experience in hotel management, with a strong background in guest services.
• Excellent communication and interpersonal skills.
• Proficiency in PEP.
• Strong organizational and problem-solving abilities.
• Leadership skills and the ability to motivate and train staff effectively.
• Flexibility to work night shifts and cover the role of Night Manager Relief when needed.
• Competitive salary and performance-based bonuses.
• Comprehensive health and dental benefits.
• Opportunities for career advancement and professional development.
• A vibrant, collaborative work environment in the heart of New York City.

If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, join our team and help create memorable experiences for our guests.

*The anticipated compensation range for the position is $66,300 per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc.The compensation and benefits information is provided as of the date of this posting. The company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.*